I recently had a nasty surprise that others using Airbnb should definitely know about. Last week I booked an apartment in San Francisco which was advertised at 109euros a night, which ended up being 649euros for 4 nights after all the fees (Airbnb service charge, local taxes and cleaning fee). This total amount turns out to be just over the cost of booking a hotel, but we thought it would be worth it. After one week (more than a month before the date of arrival) I was offered a place to stay with a friend. So I cancelled. First I got a mail saying I would be refunded 572euros (because unlike hotels, Airbnb keeps their service fee even if you cancel), and then I was told that the host charges a $100 fee for cancellations! This of course appeared nowhere in the booking confirmation or the description of the place! Now that Airbnb is becoming more popular, they are being bolder about fleecing their customers and allowing their hosts to do the same. Beware of ‘The Suuny Upstairs Apt’ in San Francisco!