Airbnb not Paying Hosts, Even for Normal Reservations

In the last two months Airbnb raised $2 Billion to survive on the coronavirus outbreak. It seems they are running out of cash. I have a group with several Airbnb hosts who are reporting the same problem: Airbnb is not paying the guests’ reservations to the hosts. The guests are paying, but the hosts are not receiving this money, because Airbnb is holding the money without a reason.

Their customer service is evasive, and they can’t explain why the payments are not being made. After ten days and several phone calls and DM’s, they said the problem was “with my bank”, but they refuse to give the transaction ID to the bank. I called my bank and Airbnb hasn’t sent anything there.

It’s a unfair lie. It’s a scandal. They used exactly this same narrative in 2015, as this Forbes article explains. This is a police case. They are running out of cash and holding the hosts’ money hostage. I know several hosts who are facing the same situation, and would like to collect more stories to publish an article to explain this cash flow scandal.

Posted in Airbnb Host Stories and tagged , , , , , .


  1. Same here in UK. They blame bank delays or their own technical problems when Airbnb fault is exposed.
    This always has happened but it got a lot worse since covid19.
    I have cancelled all future reservations and blocked all dates, then I’ll take my time to have a look around. Airbnb is not a firm to do bussines with.

  2. Not only have I not received funds from a May 2019 reservation, but have not been paid for August, 2020 guests who left 2 weeks ago.
    Unable to get through on phone – not taking any calls unless current reservation within 72 hours!

    This is unacceptable and criminal.
    Seriously considering cancelling upcoming guests and have them book direct!

    • Same thing here!!!! No payouts since March! Have had a dozen check ins and checkouts and we are owed OVER $10,000!!! They don’t get on the phone for hosts!!?? Very suspicious indeed and possibly criminal.
      They say “due to the tremendous amount of activity…” that’s complete BS!! Travel is down like 80%!! I’ve gone to Twitter and have gotten no response from Airbnb help worth a try if we all attack them on Twitter where the world can see it;)

    • I am a new host and JUST started to experience this same situation. Airbnb have not not paid 2 guest now and I am starting to think if I should cancel future reservations or reachbout yo customers and get them involved

  3. I just had several conversation that kept telling me that it takes several days to get to the overseas bank – I’m in New Zealand. But I can see it has never even been paid out. It is still sitting in the Future payments. I’ve been a super host for nearly 5 years and the payment has always been sent the day after arrival, and during that time I have started receiving the money through the system very quickly, sometimes even the same day as the payment sent. This is a great improvement, but now they are telling me that the $6500 for my long term guests has been processed but it is my bank that hasn’t processed it. Despite throwing every bit of logic at it, ie there is no way my bank can process when it has not been sent, I’m getting no joy from people who are clearly obfuscating. Very annoyed.

  4. Thanks for the shout out. Traverse Legal is actually a law form representing hosts. FairShake appears to be a form service that takes the free AAA demand for arbitration form and makes it available for a fee. FairShake is ethically precluded from offering any legal advice. If you want to learn more about how to arbitrate agasint ABB for COVID-19 refunds, feel free to check out our free YouTube Channel ..

  5. Message to AirBnb: You better get your shit together in how you treat hosts. I understand that AirBnb was in a tough spot with guests when COVID-19 hit. However, hosts have been affected more than guests. For most guests, it’s an isolated incident. For hosts, it a whole series of incidents all of which AirBnb set up for the entire weight to fall on us! Some host’s, thankfully not me,entire livelihood depends on their rental real estate hosting business. Yeah, your pitching in 25% of the cancellation fee (1/8th of the original revenue) for a month or so an then we’re on our own and you are still allowing free-n-clear cancellations until who knows when. Which leads me to another point. You continue to drop the bomb on us at the last minute! Now June with NO help? Not that your measly 25% of the cancellation fee helps much. What next? YOU ARE ONLY DOING THIS TO PROTECT YOUR OWN REPUTATION! If you continue to FUCK UP, you are only opening the door for a competitor to rise up and take your business right out of your hands. Hell, I am even thinking about starting an alliance of sorts among my real estate friends and associates here in St Louis. Would be better than this. BTW, this is coming from a guy who has offered discounts to veterans, discounted stay to COVID healthcare workers, and free stays to families coming to St. Louis because they had a child in Children’s Hospital. So, if you think I am not being sympathetic, don’t go there.

    Joe Libbra

    • We have not been paid for 2 groups for the month of August. Have been calling messaging over 5-6 times but nothing. I think we should all stop hosting.

  6. I always got contact info of good guests and they booked with me privately after. We both saved a lot of money.

  7. Warning. You can have a situation where your payment goes jnto the wrong acct. They will not verify your banking info unless you really push. Took me over 2 mo. To get a copy to find out they had the wrong info. They would not do anything. I lost $670. I stopped using them & will use VRBO because their bank & offices are in the US, not UK.

  8. Same thing happened to us. We are still waiting on a payout–or some correspondence–about a guest that checked-in on March 28th. We are/were on a ‘Super Strict 60’ policy, which means we should have been paid (over $7K USD) on March 27, when the guest booked. But they breached contract and are now paying one day after check-in, which would have been March 29. I have filed 3 support tickets – with no responses. I called and the rep told me the division that handles my request “cannot be contacted at this time. They will contact you if they require further information.” They also told me to check with my bank as sometimes there are transfer concerns that can take up to 14 days to show in my account. We have an Account Rep, who as unresponsive through the entire Covid Crisis and I sent him a scathing email about my frustration with this booking that has gone unpaid. He sent me back a quote from the “Level 2 Dept,” which said that payments are being determined and we will receive payment or communication when they determine the outcome.

    Airbnb is about to experience a massive legal battle with their decision to refund guests. Here are 2 companies representing hosts/owners:

    In addition to these lawsuits, I am seeing hundreds of concerns from travelers having a terrible time with support requests and Airbnb not responding to awful situations that Airbnb guests have felt violated and unsupported when they show up to rentals that are less than adequate or the hosts/owners are kicking them out unnecesarily or barging in on them and violating their privacy/safety.

    Now, we have owners that are not getting paid….. something needs to change and we deserve a response from Airbnb. I am quite sure that a handful of owners (waiting for payments) will be satisfied with the company imploding. If we are not going to get a payment, then at least give us the satisfaction to know that the company will not continue as a Ponzi scheme and keep promising payments with little-to-no delivery.

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