In the last two months Airbnb raised $2 Billion to survive on the coronavirus outbreak. It seems they are running out of cash. I have a group with several Airbnb hosts who are reporting the same problem: Airbnb is not paying the guests’ reservations to the hosts. The guests are paying, but the hosts are not receiving this money, because Airbnb is holding the money without a reason.
Their customer service is evasive, and they can’t explain why the payments are not being made. After ten days and several phone calls and DM’s, they said the problem was “with my bank”, but they refuse to give the transaction ID to the bank. I called my bank and Airbnb hasn’t sent anything there.
It’s a unfair lie. It’s a scandal. They used exactly this same narrative in 2015, as this Forbes article explains. This is a police case. They are running out of cash and holding the hosts’ money hostage. I know several hosts who are facing the same situation, and would like to collect more stories to publish an article to explain this cash flow scandal.