Welcome to Airbnb 2019. I have removed my listings. My how things have changed. I have been an Airbnb host since around 2010. I have always been a Superhost, for what that’s worth. It used to be so easy and so cool. Now it is truly a nightmare.
The focus has changed to be politically correct and all for the guest. The guest gets to see your photo but you can’t see theirs until they book. Really? How is that fair? Like a guest won’t discriminate based on my looks?
Any time you talk to customer service you are sent to India. Their accents can be so thick I have to ask them to repeat things and then I have to repeat things to them as well. Who is this working for? Why can’t they hire people in the states for these jobs? I had my account locked out for no reason and that has never happened. I will just make a list of what has happened this year.
I was locked out of my account. It took numerous calls to India and then no follow up. Magically it was unlocked.
My listing disappeared. It would show up in a Google search. When I logged into my dummy account (one I set up to see what guests actually see) it was not listed. It took two days and many phone calls to try to even explain this to the customer service. I kept telling them you need to look at this with an Airbnb account logged in, not my host account. Again hours on the phone. Exhausting.
I only take guests who have a complete profile. I state that in my listing in the first sentence. Yet Airbnb wants me to take anyone.
We no longer have the right to refuse a guest for any reason. If a guest takes too long to respond I politely tell them they need to respond soon or I won’t accept. Well Airbnb didn’t like that and it puts a mark against your account.
My feeling is Airbnb no longer want hosts who live in the homes. They want a turn-key operation just like a hotel. I am extremely upset by this. It’s like they want to run an underground hotel.
The host is not valued. We are being pushed out by investors and Airbnb loves that.
If you call and ask any questions they don’t want to hear about it. They blocked off a day for a guest who did not have their ID. They blocked that day out for 11 hours for the “potential” guest to provide Airbnb with an ID. I told them they better unblock the date as this was a new user and there was no guarantee I would even rent to him.
After this happened is when my listing disappeared. I do believe they take a retaliatory stance towards hosts.
Airbnb is actively weeding out owner occupied listings in favor of investor owned units. This is an underground hotel situation. They wont tell you to quit, they will just do what they did to me: make your life miserable so you quit.
Airbnb has turned very greedy. Any good they do comes off the back of the hosts.
Airbnb does not care about the safety of the host. If we don’t feel comfortable with a potential guest we should not be penalized for not accepting them.
Airbnb no longer has my support. I will do what I can to keep them from growing in my city. I will now oppose them. I see what their goal is. They want to get rid of owner-occupied properties and move into self-run homes turned into underground hotels.
I see the error of my ways with supporting Airbnb. All it does is cause more people to travel.
Guests are not as appreciative as they were when I first started. Most guests are still nice, but I can tell some wish we were not living in our home as they have gotten used to renting cheap space with no owners present.
I rented my space to share with other humans and had an experience. Airbnb used to be about that. Now they want to just be an underground hotel. Airbnb could care less how we hosts feel. Just say no to Airbnb.