Airbnb Hell: Forced to Cancel Reservation First

I will never use Airbnb again. My host canceled our reservation in New York City because he got fined. He contacted me but did not contact Airbnb. So I had to cancel the reservation online. Now have to wait up to 48 hours for the host to respond. I made the horrible mistake of calling Airbnb. I was on hold for over an hour listening to the same miserable song playing over and over again, then got some nitwit on the phone who knows nothing. He told me I’d have to pay $117 because I canceled the reservation due to the host canceling. I tried to explain to him over and over again that I didn’t cancel but the host did. Now he sent it to the Airbnb “case manager”. Is this for real? Do they really have case managers? I already paid over $1,000 and now I feel like I’ll never see the money again.

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