Our money (800 usd) were stolen in the flat which we rent on airbnb. We rent flat of Patricia in Prague on Neklanova street from 30 may till 12 june 2015 . Patricia met us in the airport with her boyfriend – Samuel. She took us from airport on her car. On the way to the flat they decided to show us place where we can change money without commission.
While we were changing the money (100 usd), Samy noticed small black bag where we kept the money. Total sum of money in it was 1000 usd with 0 balance debit card.
After arrival we talk a bit with them and they gave us keys. We decided to leave money in Paticia’s flat as it was was protected by 2 doors (entrance hall and the flat) in the luggage bag with code lock.
On Tuesday 02.06.2015 we took 100 usd (800 usd left). Next time on Thursday 04.06.2015 we decided to change another 100 usd and saw that there were no that little bag with money, and the luggage bag was cut in two places. Other things, even other money (700 euros and 4000 roubles), passports, documents stayed there. Other things like lcd TV’s etc were not stolen. Windows were closed. Door and windows were locked and had no any damages.
We called Patricia. She came later and called the police.
Police made photos of the cut bag gathered evidence and invited us to the police office on the next day.
After that Patricia changed the lock of the door. We asked Patricia – if someone had access to the keys except her ? She answered no. We suspected that it could be Sammy (her boyfriend) because he saw that small bag with money. We asked Patricia – could that be Sammy ? She told that Sammy had alibi because he left Prague on Tuesday’s evening .
On our arrival to their flat Patricicia’s told that it was so bad that Sammy could not find a job, but on Thursday she told that he left Prague for a work during Tuesday evening .
On the next day we went to police. During our talk to police we were informed that Patricia was before us in police station and gave false information. She said to police that we don’t remember where we lost our money and perhaps we lost our money on the way from airport to her house (though she took us in her car).
In Police we were informed that it look like a typical way of robbing the guests where host work together with criminals, covering them. That was typical for gangs from Romania.
Because the door was locked and there were no damages the only suspect was the owner of the keys.
Result. Patricia did nothing to settle that case and disappeared from the flat, so we left the keys inside and closed the doors on automatic lock.
Czech Police and Russian Embassy representatives gave us advice to spread information about that case as potentially dangerous for the guests. We want to warn potential guests of Patricia that they are in danger.
Hi, we just came back from Paris, and the EXACT SAME PROBLEM happened to us. Our room was broken into when we were out, the person took a total of 300 euros from our bag. We also had hidden the money pouch at the bottom of my backpack, so there is absolutely no way someone can take it without digging through my bag. They also did not take any electronics, windows were shut, doors were locked, no other signs of breaking in, other than our stuff being tossed around and IDs lying around. We made sure to pack everything back into the bag when we leave, but found that one of the money pouch was just lying on the bed when we came back. Our host also did nothing to settle the case. We are still in shock, because there is no way of getting help from airbnb. Did you try to contact airbnb, and what other ways can we report this?