I am sharing this story to warn my fellow travelers for making bookings through Airbnb. The company provides a platform and charges money for it, but does nothing to secure your stay. I made a Instant Booking at a five-star property – in IMPZ Dubai – for $890 from December 25th to January 1st on August 1st, 2016. I paid in full, and received a confirmation mail from Airbnb that the booking was done. We were content and planned other details for the trip. On December 6th, we made a call to the host just to touch base. He flatly refused to accept the booking, saying he did not have any ties to Airbnb and the booking had not been confirmed. On being told that Airbnb was showing the booking as confirmed, he cancelled the reservation. We received an automated mail from Airbnb informing us of the cancellation, with their regrets and suggestion to make an alternative booking. With great effort, I found the email address for Airbnb, where the customer service representative first apologized and then suggested I make an alternate booking. She took a couple of days to share two listings; both cost double the price of the original booking. The representative simply refused to do anything beyond provide a $100 coupon as compensation. Many email exchanges followed and finally they closed the case with a blunt mail stating that this was their final decision and they would not entertain any further communication. I had to make another booking on my own which was worth $1900, suffering a loss of more than $1000 over my original booking.