What a joke; I thought the customer was always right. Not in this case. I brought issues to a host’s attention about his place and the lack of help from his helper. Well, you thought I had accused him of fraud or something worse. Never had he heard this before, claiming he only had “happy customers”… just some of the responses he was giving me. He then went on to respond online about this, stating that I was impolite and rude to his assistant. If asking for someone to show their face and meet the customer to make sure everything is okay (finding where to go, making sure the room is suitable to enter, finding all the necessary items needed – towels, water, facilities to eat) then we must of been the rudest people ever.
The Airbnb response was even better, stating that we had been put on the “not providing a quality customer” category. Needless to say, we will not be using Airbnb again and certainly will not be using this whole building again, let alone this host. After reading some of the responses here, I know our situation is not that severe, but when you pay a decent amount of money to have a good holiday only to be treated like we had done something criminal it has an affect on you. I do feel better knowing we are not the only ones but feel sorry for those who have been put through this as well. Thank you for listening to my winge.