I fully understand that Airbnb is not a hotel service and that the hosts state their cancellation policy on the their page. That being said, I have had some issues with them. I booked a four-day stay on July 3rd at an oceanfront studio condo in Daytona Beach for October 26-30. When my boyfriend, who I added onto the reservation, looked at the dates he advised that I booked the wrong days.
I looked at the available dates for when we needed the Airbnb (October 18-22); the host’s place was not available. I contacted her the second I realized I would not be able to stay there, which was July 7th. She was very reasonable at first. She stated that because I cancelled months in advance that she would offer me a full refund and that I would need to cancel and then send a request. I did as she requested and Airbnb was fully aware of it. I cancelled and then sent the request.
After five days of her not accepting the request for the refund, I messaged her and asked if she would go and accept the refund. I then contacted Airbnb for a week and they stated there was nothing they could do at that point. It has now been five weeks since I sent the request and she has not answered even though I have sent messages. I have months before I would have even checked in for the reservation but she is unable to communicate.
I understand fully that I made the mistake, but by accidentally choosing the wrong dates and cancelling months in advance, I do not believe I should lose hundreds of dollars over this issue. I understand Airbnb is a way to save money but it would have been much easier to just get a hotel if it is going to be this difficult.