We paid the full cost of renting (or rather, trying to rent) a condo in Toronto. After delays – hours after the check in time – we were told via text to proceed to the unlocked condo. It was immediately obvious that the condo was not fit for occupancy: there was wet paint still on the walls, splattered paint over most floors, painted wall light switches, and painting around wall pictures. The stove was filthy, there was dirt in several corners, closet doors were missing, and the list goes on. Airbnb had to intervene and finally stated that we could have given the owner time to fix these deficiencies. The owner refunded part (less than half) of the rent. There was no further refund from the owner and a refund from Airbnb for the service fee, about $95 Canadian and a whopping $50 Canadian for future bookings. Pathetic!