I am going to make this short. My wife and I bought a short term rental property in central Florida. We joined Airbnb in May 2017. We got a lead from Airbnb for a guest to stay at the end of June through July 2017. We asked how we would get paid so we set up our bank account back in May to be linked with Airbnb. Airbnb collects the money from the guest and then holds your money. They do not pay you according to your terms and conditions – only on Airbnb’s terms, whatever those terms happen to be. They hold your money, for your rental, in an unknown account.
Our guest stayed in our property. The guest had a good time and enjoyed their vacation, checking out on July 2nd, 2017. We paid the bills/mortgage/management and all other fees for this property. Airbnb collected the money over a month ago. We have tried via email and numerous phone calls to try and find out why we do not have our money for the booking. We were told on the phone that the ticket is updated. That is the only response: the ticket has been updated. Our emails have been ignored. We still have not been paid and are in the dark as to why. We have other guests inquiring to book the house through Airbnb but we can not move forward with a company that does business in this way.