I have been having quite a time or should I say waste of time trying to get a problem settled with my Airbnb account. Let me say up front I do a lot of business with Airbnb and have for the last six years. It works as long as there are no problems but when there is a problem good luck; it pretty much is a matter of luck trying to get something resolved. The situation at hand is a matter of the payout. I have been talking to customer service at Airbnb every day for about two weeks. I have been hung up on, I have been lied to, I have been told to wait 24 hours and it will be resolved three times, and during the last call I was told I was in a queue and I just had to wait. Customer service can’t seem to talk to accounts. Accounts is responsible for payouts. Hosts and guests can’t get to accounts and it seems that customer service can say or do anything they want without recourse. Now I know Airbnb is a privately held company and they are very reticent in letting people know how Airbnb works. They grew fast and I have heard time and again that these problems are just growing pains, but this is seriously affecting my ability to pay bills. One of these bookings in question was for three months; they are living in one of my apartments now. There has been no money exchanged. It’s not the guest’s fault and there’s no way to get this settled until Airbnb decides to respond. Who knows when that will be. The Secretary of State of Rhode Island has told me I will have to hire a lawyer. I’ve told this to Airbnb and received no response. They don’t seem to care about bad press or a host that is bringing in over six figures a year in bookings for them. I find it a bit unbelievable how this kind of business practice can continue but they have gotten so big that I guess it just doesn’t matter. I would be interested if anyone out there has any suggestions on what to do next.