After spending thousands of dollars in Airbnbs in Europe and the U.S. my account has been suspended with no explanation. I have had many positive experiences with Airbnb where I wrote positive reviews for hosts and they in turn wrote positive reviews of me. I tried to get on my account and was asked to upload a photo to match my ID. I did this and after that every time I tried to get on I received messages the Airbnb team was investigating and then subsequently I was suspended. They are supposed to contact me, but I have not heard anything.
This is so weird. You can not contact them over the phone. No telephone numbers are being answered by a live person. This has to be one of the worst customer experiences I’ve ever had… just terrible. I would like to book other vacations, but am unable to for no good reason. I would have been someone who told you the majority of my Airbnb experiences were positive. No more.
My suggestion to readers of this post: if you are looking for accommodations do not look at Airbnb first. Look into the other sites like VRBO and HomeAway.
EXACT story here. Their customer service reps will answer the phone but have no power or information to help me.
The same thing is presently happening to me. I have 2 homes available on the Airbnb platform and I am a super host for 3.5 years. My overall rating is 4,96 out of 5. I had a first-time user book one of my homes for 4 guests for a 2 month period. Upon further inspection, we came to find out that the guest had brought in 4 extra beds and guests and parked his boat in the driveway blocking access to the back yard. I went to the house and was greeted by 6 of his workers and at that point was physically threatened so I left the property and contacted Airbnb. The following day I filed a police report and 2 days after that the guests were removed.
I can’t believe it, my listings have been suspended with no explanation or notification at all, The way I found out was a previous guest was looking to book again and couldn’t find my listings. Upon further investigation, I discovered the suspension. It’s been 2 weeks and I have contacted Airbnb 22 times only to be told that it’s unheard of by the people I spoke with but it is out of their hands. What has happened to Airbnb? I was their biggest cheerleader and they are treating me worse than an abusive first-time user, I don’t get it and never will. I have pulled 2 of my properties from their platform and will do the third first chance I get.
I just had the same thing occur. Have you heard anything yet? I have 5 listings all with great reviews. I was told to contact the police re: my interaction with a guest who refused to leave following her stay. Next thing you know- suspended. Zero explanation, zero recourse. I am waiting to hear back from an ambassador
I had the same thing happen, can’t for the life of me figure out why, no explanation given.