Yesterday my Airbnb account was hacked by someone. I know this because they changed my email address and phone number on my profile. This person tried to book a stay in Detroit for $400. Thankfully they didn’t delete my email from the account and I got an email congratulating me on my upcoming trip.
I immediately called the host and told him I was hacked and to cancel the trip. I then called Airbnb and it was like talking to a wall. They assured me my claim was a high priority and I would receive an email shortly with an update on the status. I never received an email from them. I asked them to help me secure my account so this wouldn’t happen again. They told me they couldn’t help me until they verified that this was fraud.
I had been signing in through Facebook, so never actually created a password. I highly recommend not signing in through Facebook as it was difficult to figure out how to create a login. I called my bank, cancelled my card, and disputed the charge. My bank was helpful. Airbnb was not.
I don’t plan on using Airbnb again. They have horrible customer service and it’s not worth the few dollars I would save by staying at a home rather than a hotel.