I just need to vent my recent experience. I’ve used Airbnb for years. I’m mature, clean, responsible and polite, and I always get good feedback for my stays. During a recent one-night trip I had, I was accused by the owner of stealing items of hers and she wanted nearly $1500 to pay for them. This was a complete fabrication and I told her and Airbnb as much. They said they would review the case.
After a few days and no input requested from me I was advised that I was banned for life with no chance to respond. A few months later my wife set up an account so we could go on holiday (all hotels were booked but there were a couple on Airbnb) and while trying to book we had a page come up that said this account had also been disabled. It looks like they not only ban me but anyone from the same address? Pretty disgusting treatment. Don’t give these people your money.