Paying for a Host’s Remodel, Damage Present Before

Last month we rented a large family home for our family of four adults and two infants. The host left us a code to the door, and we welcomed ourselves into their beautiful home. The basement had a family room, which we enjoyed every day. The floor was laminate, and right away we noticed a small area (two boards) that looked to have had some minor water damage. We didn’t think much about it since it was like that upon our arrival.

One week later and 15 minutes after our 11:00 AM departure we received a note from the host stating that we had caused water damage to his basement. My husband’s response was that nothing had occurred in the home and that the small area was blistered when we arrived. The host made two attempts to have us pay for the damage; we explained in simple terms the floor was like that when we arrived and that we weren’t taking responsibility.

The following day the host informed us that he was filling an insurance claim with Airbnb. Two days later we received an email from the resolution center stating that the host wanted $6,000 to replace the entire 750 sq ft floor. Should we not respond in 72 hours our credit card would be charged. Our family didn’t do anything wrong, and this host (a Superhost) is trying to extort us for an entire remodel. We’re not sure what to do. We are crafting an email in response to the resolution center, but should we seek legal advice first? It’s not a few hundred dollars to replace a floor board; it’s an entire basement. We didn’t take pictures because we didn’t even know it was a problem. I do understand that hosts need to be protected, but I see nothing on the Airbnb website about guest protection. The hosts we rented from have been doing this as a business for years and have hundreds of excellent reviews. I do feel that our family is being taken advantage of.

Host Extorted Money for Confirmed Reservation During Eclipse

Last week, we wrote a review for a host who made us to pay more money for our confirmed booking (a month after we had paid in full) because of the high demand for booking her location during the August 21st eclipse. She claimed there was a booking glitch and she intended to have Instant Booking charge us more. When we booked, there were other options, but at that point (a month before the eclipse) there was nothing left. We couldn’t afford what she was asking, and were worried she or Airbnb would cancel our booking if we complained, as has happened to other guests on forums where hosts claim a “booking glitch”. This would have left us high and dry with our small children. We offered to pay her $500 instead of $1700, which she accepted.

After our stay, I wrote a review detailing the experience, but I have yet to see it posted on her site. Do you know how long it takes to for a review to show up for a host? It has been a week since I submitted it, and I hadn’t received any messages that anything was wrong with it. I’m worried the host will get Airbnb to not post it. They will be able to see it is accurate; all our communication was done over Airbnb messages, including her request to “adjust the price” and her explanation that she decided to adjust the price due to demand. Ultimately, I’d like to see the host respond to our review with a refund of the money we paid under duress, and to agree to post surge-pricing dates on her site in the future, and address future website booking glitches within 24 hours and with Airbnb rather than putting pressure on guests.

Extortion Review, Airbnb Won’t Take it Down Even With Proof

This guest used Instant Book for a month in advance for a weekend for 15 members of her family including herself. Note that she is a new member. From then on, there was no communication. She just wasn’t answering. A couple days before check-in, I finally got a hold of her and she informed me of some changes. I send her a price alteration, but time passed and she wouldn’t accept it. She kept ignoring me again. The day before check-in, I let her know since she was planning to break the house rules, I would cancel her reservation with Airbnb without a refund. Then she started responding. We finally got everything sorted out just before bedtime. One hour before checking in, she told me they were stuck in traffic and needed to push the time. Then again… and again. They finally arrived three hours late. We did strongly believe there were more than 15 people.

The first night, I got a noise complain from my neighbor. The entire group was outside, around the spa and had been screaming and very loud since their arrival. It was very late and dark, and my neighbor just couldn’t take it anymore. I tried to contact the guests, but my calls kept going to voicemail. I passed a message through Airbnb to warn her. I waited, and received no answer. I wrote to her again and made myself sound more serious. I got a response and from what my neighbor said, it took an additional 15 minutes, but the noise finally stopped. He still made it clear other neighbors wouldn’t have been as patient as him.

I arrived to check them out and found the upstairs hot faucet had been removed. How could this have happened? It was super noisy too. How could they have missed it? I continued my tour and a guest had decided to rip the lock off one of the closet to the point it ripped the door into two pieces. They forced open two other locked drawers too. They broke a large window frame probably by sitting on it or having a kid walk on it. They broke two parts of our spa and made a small tear in our spa cover. They were warned not to download anything because we didn’t have unlimited internet and they still used more than 85 BG in 40 hours. We have some decorative towels we asked the guests specifically not to touch because they already had a large number of perfectly usable towels at their disposal. Well, they decided not to listen and to only use our decorative ones. The BBQ was left in a horrific state; it was completely disgusting. This guest didn’t follow the house rules; she was truly disrespectful to me as well as the house.

I waited for her to reach out to me to apology about all the damages (my calls are still going straight to her voicemail each time) but she never did. She did text a week later inquiring about her security deposit where I finally was able to speak to her over the phone. She says she was unaware of everything. She didn’t do a tour of the house and wasn’t the last one to leave. She was not okay with everything I observed and was certainly not okay having any damaged charged to her. She said I better not charge her or she would give me a bad review. At the same time, I saw she just posted a review (a very bad one from what she said over the phone). I have some text messages exchanged that proves she indeed threatened me.

I called Airbnb and let them know immediately that she was violating their Terms of Service. They told me even if I had ”proof” and my story checked out, they couldn’t remove the review because in the text messages, she did not clearly say “don’t charge me or I will put you a bad review,” only “do not pursue or I will be obligated to take action.”

Because her review appeared at the same time, as she threatened me over the phone, customer service won’t budge. The facts speak for themselves. Airbnb guidelines strictly forbid reviews with content that is fraudulent, false and misleading, which is the case here. She had an amazing time and didn’t complain about anything. The review does not represent her personal experience. It is an attempt to use the review to force me to do something I’m not obligated to do (not charge her). They are not supposed to allow it, but they do. Thank you untrustworthy customer service at Airbnb.

Malibu Horror: Charged More for a Dinner Guest?

If anyone is considering staying in Malibu, please read about my experience with this host. I will include the email exchange I had with him so you can see what type of person he is.

All I was trying to do was have a relaxing two-night stay on the water. I told the host that we had four people in our immediate family plus my niece and her baby may join us for dinner. I texted and emailed; there was no response. Nearly a week went by. He said that if my niece stepped foot in his house that I would have to pay him an additional $800 plus a cleaning deposit, that she couldn’t come over for even a moment without me paying him. This would bring the total to $1600 for two nights.

He waited one day past the time that I could cancel for a full refund to tell me this. I have spent two solid days, countless hours, and twenty phone calls disputing this with the resolution department. They all say they are sorry and that this is unbelievable and awful, but they are letting the host do whatever he wants. Here is the communication between the host and me. If this helps one person not to have to deal with a host like this and the hell I have been through, then posting here is worth it.

Me: We are a family of four: two adults and two kids (9 and 10) wanting to enjoy the beach. My niece will stop by with her baby. We are quiet people just looking for relaxation. We would not be bringing any pets. We do not party, just want to hear and enjoy the water. We have one car, a van, and my niece has an Altima.

Me: I sent you a text many days ago but didn’t hear back so I’m going to try through here. I wanted to let you know my niece and the baby (two years old) will be spending one night. No one will be partying; there won’t be any loud noise. Will we need to meet you for the keys or will they be inside the unit? Is there any chance of getting into the unit before 4:00 PM? Maybe 2ish?

Host: You’ll need to update your guest count, please. I can check with my cleaning service but they will charge extra.

Me: The information about the property says that it can accommodate ten people. Why would there be an additional charge if I’m within the number of guests that the property can hold?

Host: It’s a flat rate, up to four and then an additional charge per guest after that – all explained on the listing page at the time you booked.

Me: Never mind. I didn’t see any of that in the listing page. This is my first time using Airbnb. It’s my birthday and wanted something special. I will just have them come for the day and put them in a hotel nearby if it’s a problem. They will rejoin us in the morning.

Me: Can you please let me know if I will need to arrange a time to meet you for the keys or if they will just be inside? Will 2:00 PM be okay for check in? If there is a problem with the reservation, please let me know now so we can arrange an alternative while there is some time to do so.

Host: Everyone who needs to come to the house needs to be on the reservation please. This is all stated very clearly multiple times throughout the listing. My cleaning service will charge extra for an early check in.

Me: I wrote “very clearly” that my niece and her baby were going to come over. If this wasn’t acceptable why did you accept the reservation as it was? I’m not able to pay another 700-800 for the reservation. If this isn’t going to work on your end just cancel it and we can get something else.

Host: I didn’t accept it – you Instant Booked it after agreeing to the house rules and terms of service

Me: It shows that it was accepted. If you’re not going to allow me to have a guest then cancel it. I’m not going to alter my plans if I can’t see my family on my birthday.

Host: I can’t cancel it – you Instant Booked it after agreeing to my house rules and terms of service. You have to cancel it if you don’t intend on staying and following the rules.

Me: So you’re saying I can’t have my family over for a meal unless I pay you another 700-800?

Host: Your reservation is for four – how many more people would you like to invite to my home? I will do my best to come up with a fair solution for both of us.

Me: My niece was going to stop by after work with her 19-month-old daughter.

Host: Two more? Any others besides the original four?

Me: It’s just those I have already mentioned. I don’t understand this. If I book a hotel and someone comes into the room I don’t get charged extra.

Host: I’m sorry I wasn’t clear – is it two more, or more than that? Will there ever be more than six people at any point, day or night?

Me: I contacted you Thursday, June 29th initially. You never responded. If anything that I had initially written had been an issue, Thursday or Friday would have been the time to say so. Now nearly a week later, problems are arising. I don’t feel comfortable staying at your property based on our interaction. I expressed that this is my very first booking. Instead of you gently guiding me through, you are making me feel very uncomfortable. I don’t feel like staying at your property will be the relaxing birthday experience that I want. I feel like I will be under scrutiny. You said in your profile that you are laid back. Pretty much the only things you have said to me are that I have to pay more and more money. You have said I need to pay for my niece to have a meal with us, then that I need to pay for an additional cleaning fee, beyond the original $100. If I want to come at 2:00 PM instead of the very late check in time of 4:00 PM I will need to pay extra for that as well. All I have heard from you is money, money, money. Where is the humanity or comfort of your guests? In addition, I have from Thursday said that my niece and her baby may come over. I have never heard of being charged for someone to spend some time with you in a place that you are already paying for. Please just cancel the reservation. We clearly are not seeing eye to eye on this.

Host: I can’t cancel the reservation for you. All of this is outlined on my posting – so I’m a bit surprised you are acting like this wasn’t disclosed at the time of your booking which you very clearly had to agree to in order to complete the booking. We came to an agreement for a stay for four people from 4:00 PM on the 11th to 10:00 AM on the 13th as outlined on your confirmation. If you’d like to change the terms of this I’m willing to work with you but please do not act as if I am being unreasonable. Feel free to check out my reviews – I have a ton of experience with this. If you do wish to cancel, my suggestion would be to do so ASAP so I have the opportunity to re-rent it. Otherwise it will become increasingly difficult

Me: So you’re saying I can cancel it for a full refund?

Me: I very clearly said who would be there. I very clearly saw that your place can accommodate ten people. I very clearly didn’t see that there was an additional charge. Why do I have to pay for a family member to step foot onto the property? It’s illogical and unreasonable.

Me: Why can’t you cancel the reservation?

Host: Your refund will be based on my ability to re-rent and the new reservation amount

Me: That doesn’t give me a figure. If it’s a $50 hit I’ll take that, even though this isn’t my fault as I clearly stated who would be in the property. You would rather I be forced to go to your property and not be able to have my family with me on my birthday unless I want to pay 800 plus a cleaning fee. Thereby I would have a bad experience, and write a review reflecting this experience. I have stayed at properties all over the world and have never experienced anything like this! This is a two-night reservation. I agreed to the initial amount, clearly stated who would be there, contacted you, waited nearly a week, never heard back from you, and now you want an additional 800 plus. I feel like I’m being extorted. I believe it is within your purview to cancel but you won’t because you’re only interested in money.

Oh Brother! Extortion and Intimidation in Toronto

Traveling is stressful enough as it is, especially when you are coming from a week of business travel in Europe, to a quick vacation stop in Toronto, before returning home. However, when you throw extortion by your Airnnb host into the mix, it elevates the stress to a whole new level.

Let’s set the scene: I (female) was meeting up with my male friend in Toronto for an event. We wanted to stay in the city and found this listing that appeared to be decent enough. The inside of the house looked charming, with a view of the CN Tower. It was titled the “420 Cottage” and was described as 420 friendly. This was not something we were interested in, but it was located in a great area and for a decent price. We decided to book the property.

Upon arrival on a Friday night, the property looked rundown, with the small front “lawn” a jungle of clearly neglected waist-high weeds. The listing didn’t include a picture of the front of the property, only the inside and view looking towards the city… for good reason I suppose. We got into the property without any issues, and Friday night went smoothly enough, if you could ignore the overly potent stench of marijuana emanating throughout the walls of the unit and the faucet handle that wasn’t even attached.

Upon exploring the unit, we noted that there was a locked door leading to a downstairs unit, which we did not have access to. We also noted some information about parking guidelines and local things to do posted on the fridge and left on the table. Saturday morning I woke up at around 7:15 AM and noted that it sounded as though somebody was entering the property. It sounded as though they spent a couple minutes in the kitchen area, near where the door to the downstairs unit was located, and then left, locking the door behind them. Assuming it was the host, we did not think much of it.

We left for our event at around 8:00 AM, locking the door behind us. At this point, it should be noted that there are two locks on the door: a bolted lock and a lock on the doorknob. I did my due diligence as a renter and locked both locks, from the outside of the house. We returned to the property at around 4:30 PM and were unable to gain access. The bolted lock would unlock, but the lock on the doorknob did not. We texted the host, who stated that we didn’t follow the rules, which clearly stated that the knob lock should not be locked as it cannot be opened with the key provided. However, given that the lock cannot be unlocked with the key provided, one would assume it cannot be locked with said key, which means we should not have been able to lock the door.

In addition, there were no house rules posted inside the home; if there were, they were not clearly visible, and the only rules noted on the Airbnb listing were: “No parties or events. Not safe or suitable for children (0-12 years). No parties are permitted in the house, but there is plenty to do nearby.” There were also no notes posted near the door or the lock, indicating to renters that the lock would permanently lock you out of the property. The host noted that she was out of town and unable to help, which was not previously disclosed to us, but that she would have her brother come let us into the property at 8:00 PM.

At this point, it was an inconvenience to not have access to the property, but we didn’t have another option. At around 8:15 PM we returned to the property and were able to get inside by only unlocking the bolt lock. We showered and headed out to dinner. This time when locking the door, we locked only the bolt lock and were very careful not to adjust the lock on the nob, as instructed. When we returned from dinner, just before 11:00 PM, we found that the nob lock was once again locked. Knowing that this was not our doing, we once again texted the host indicating that we had been locked out, explaining that per her instructions we did not touch the nob lock. Her response was: “That’s awful that the door locked again. A locksmith is $150. My brother says he will come for $100. I am in Windsor and cannot help you.”

With all of our belongings inside the house, including passports, laptops, and luggage, it was very clear at this point that we were being extorted. Knowing that the brother had access to the property and the host was out of town, we speculated that it may have been him who entered the property in the morning and that he had deliberately locked us out of the property later in the day. After stating that this request was unreasonable, I tried calling Airbnb to get advice on how to handle the situation and was placed on hold. Simultaneously, my friend was on the phone with the host (the booking was in his name) trying to figure out what to do. He was told by the host that “if the knob lock is off by even a millimeter, the door will be locked,” which is not how locks work and indicates that she was aware this lock was problematic and failed to correct the problem or disclose the information to her guests.

My friend indicated that we didn’t have that much cash on our persons, to which she stated that she more or less has to bribe her brother to help. Out of desperation, my friend agreed to pay $80, all the while I was still on hold with Airbnb. We were told that the brother will arrive in 25 minutes. For my safety, I take my friend’s belongings, besides the $80 and his cell phone, and wait in our car down the road. About 15 minutes later the brother showed up while I was waiting in the car, about 45 minutes after being placed on hold with Airbnb.

I finally got in touch with somebody who refused to help me, since I was not the individual who made the reservation. Despite being able to confirm the name and dates, and stating that I was not looking to file a claim as my friend will do that later, I was just looking for guidance on how to handle a situation in which I feel unsafe and taken advantage of, I was turned away. Immediately after hanging up with Airbnb, I got a text message from my friend stating that I should come retrieve my belongings, as he did not feel safe enough to continue our stay. He told me that when the brother arrived to unlock the door, prior to giving access he stated: “I am an opportunist – I will take the money now.”

I entered the property and grabbed my belongings, loaded up the car, and we left to spend the night in a hotel. At this point, my friend called Airbnb and began filing a complaint. Similarly to myself, he was placed on hold for about 45 minutes before getting in touch with a person. He explained what happened and was told to hold again while he was being transferred to a manager. Over 20 minutes later, he got on the phone with a manager, who offered virtually no assistance. She stated that we can be refunded for one night, since we exited the property, but that nothing else will be done since “there is no documentation and it is he said/she said.”

Despite indicating that we have text messages documenting the case of extortion, that the host was aware of the issues with this lock and failed to correct or disclose them, and that we felt extremely unsafe in the situation, we were told nothing would be done. By the time we were finished with the calls, having accomplished very little, it was nearly 2:30 AM.

The next day, we were refunded $171 of the $409 we paid for the rental, which is hardly enough compensation for what we went through. I have since filed a police report and we are continuing to pursue the issues with Airbnb, who remain utterly useless. Never would I have expected to be extorted by an Airbnb host; never again will I be using their company, and I will encourage everyone I speak with to not use them. There was obvious negligence on the part of the host to disclose important information regarding the use of the property, including both information about her being out of town during our stay and the known issues with the locks. Given that she was out of town, an additional local contact should have been provided, or some form of emergency contact information. Maintenance of the property to provide a suitable unit for renters was clearly neglected.

The host and her brother locked our belongings in the property and used it to get additional money from us. Then, the negligence of Airbnb to provide any form of assistance when a guest who is using their services (although not the owner of the reservation) is placed in an unsafe situation, is horribly irresponsible. If I had been traveling alone, as a female who was not local to the country, who does not carry cash on them when traveling, I would have been in an even worse situation with limited options and been left even more vulnerable. When traveling, I try to screen my hosts and ensure they are somebody I would feel comfortable interacting with. Had I been aware that I would have to deal with the host’s brother, I would have changed my choice of accommodations.

Lastly, Airbnb’s inability to rectify the situation with my friend, the reservation holder, is appalling. The fact that Airbnb is claiming that we do not have any ground to stand on with these claims and stating that our concerns are irrelevant, is a testament to their unprofessional business practices and lack of concern for their customers. The fact that I was extorted and felt so unsafe that I needed to file a police report in the hopes that it would prevent other people from going through a similar situation speaks volumes to the severity of the situation. Airbnb’s failure to identify this severity and keep their customers safe is an indication that they are an unprofessional company and should not be doing business.

Kicked Out of Airbnb Over Security Deposit

Upon arrival, this host asked us to pay an extra $90 for a security deposit that she hadn’t posted on Airbnb. It was strange because she didn’t care when she got it; she just wanted it to keep it. We told her that she hadn’t posted it on her Airbnb and we didn’t have enough money with us. In response, she threatened to kick us out right then and there. She then told us we had to go with her to the tourist agency and we told her we were already registered. She then told us we weren’t and told us that we can’t leave the country without a “white cardboard”. We had been in Montenegro using Airbnb for some time and no one else had ever asked us to register. All her messages seemed very threatening towards us. The apartment was unsafe because none of the doors locked. The wifi did not connect. We were very disappointed in this host and believe she should not have been able to host. She was very misleading and seemed like a scammer. Now we are out $154 because she told us if we didn’t give her more money we would have to leave. It does not seem fair to us that we could either leave or be kicked out and still be out of the money. We are young traveling college students who had really loved using Airbnb. I hope to still use it. I’m not sure if any money could be refunded; if it could, that would be wonderful. If not, she should not be hosting in the future. She tried to scam us and threatened us. Overall, we love Airbnb but please take this into consideration.

Airbnb Trips Turns into Extortion in DR

My friends and I went to Puerto Plata in the Dominican Republic on June 10-19, 2017. During our stay we had a couple issues: the grill not turning on, the fridge spoiling our food because it was not working. We booked an ATV riding experience and paid in cash on the spot because we wanted no surprises; some reviews stated the host had extorted money from guests for similar tours. We told them we had booked a catamaran with another company and they seemed a bit upset.

The next day we were told the catamaran company would pick us up at 8:45 AM. He said the company told him that; we were a bit confused by this because we had an email saying it was an 8:00 AM pickup. We thought maybe they worked together. We went on the catamaran. It wasn’t what we expected; it was boring, and even the best parts were mediocre.

After getting back we were then told the hosts had taken us on their catamaran (not the one we had booked) and they knew how to cancel our original PayPal transaction; they insisted we should send them the money after the tour. We were confused how they could do such a thing without our permission. They put it in a claim with the other company, saying they had come and taken us.

The next day the workers came again, telling us to pay $100 more then what we paid with our original plan. We told them PayPal had not given us our money back yet, and we would do it as soon as the money was received.

We left the 18th at night. One of our friend’s flight was later on in the day so she stayed. The host would not let her leave, brought security saying she couldn’t leave and the police were on the way. A guy friend of ours was in the same villa so he gave the host $350 and she charged the credit card that was on hold for $500 and the Airbnb account $720 in order to let our friend go.

We called the original company that we booked. They notified us they came and the host had said we didn’t want to go with them. We were also told they don’t issue refunds, so we payed for two catamarans. This host is a fraud and must be stopped. How can she live with herself, extorting people? She made a few thousand off of us for the Airbnb and extorted us for more. She told us a pickup time of 8:45 because we told her the pick up was at 8:00 AM. The company couldn’t reach us with all the security and they wouldn’t have waited 45 minutes. She set us up so we didn’t know we were on her catamaran.

Paris Airbnb Host Tries to Extort Positive Review

I rented an Airbnb in Paris, mainly because the location was so good. Check-in was delayed from noon, which is what was advertised, to 8:00 PM. That wasn’t much of an issue, because the host did let me know with plenty of time. When I got to the apartment, it was pretty dirty. I let it go because I wasn’t planning on spending much time there; I had the beautiful city of Paris to see. However, it was reflected in my review.

About a week after I rented the apartment I received the following message: “The apartment was dirty, and some of my belongings were touched and damaged. Did you have a party, and did you use my things? Please tell me directly as I would like to settle this with you directly, rather than legally.”

I did not touch any of his belongings nor did I throw a party (I was in a foreign city alone – who would I have had over for a party?) When I told him I did neither of those things and asked for more information, he responded with: “Ok. I must be mistaken. I suggest you change your review or I’ll put a bad one also for you, which is not good for either of us.”

So, first of all, I can only assume he was trying to extort money out of me. But, then he went so far as to try to influence my review? I don’t even know how he saw my review. I thought those were confidential until they were uploaded, to prevent exactly this type of scenario. I know there are worse stories, but it kind of ruined my day.

Extortion is Easy When There are no Receipts

I enjoyed my stay at Andre’s place. It was a little small for the price and did not have a microwave. However, I was willing to pay extra because it was close to work and friends. I enjoyed it until it came to actually dealing with Andre at the end of my three-week stay. I stayed for a period of three weeks. During this time the apartment had gotten messy so I was prepared to hire a professional cleaning service (despite there being a cleaning fee involved at the time of booking) that would have cost me no more than $50 for the entire apartment. However, on the last weekend there I lost my US credit card and had no access to any cash. The cleaning service would not accept my Indian credit card. I had hoped to be able to speak to Andre and offer to PayPal him money for a cleaning service at checkout as he seemed like a reasonable person. Andre did not show up during checkout.

I decided to write him a message later offering to pay. However, I was running late for my flight and could not get to it just then. When I landed, I was greeted by an extremely disrespectful email message about the state of his apartment, despite him exaggerating the messiness, I calmly replied offering to reimburse him for a cleaning service as I had done earlier. Andre is currently asking me for $130 for a maid whom he hires that cleans his apartment “a specific way he likes” and says that he has paid her in cash for which there is no receipt and hence no proof.

Secondly, I placed a cup with some water on Andre’s nightstand and this left a light stain (from the bottom of the cup) on the stand. Andre is currently asking me to pay $150 for repairing this stain, and when I asked him for a receipt for the same as proof, he claimed that he is a woodworker and that it took him two hours to repair and that his time is worth $75/hr. Once again, this amount seems absurd and is unverifiable.

Thirdly, in his rude email, Andre asked me to replace a stainless steel pan to which again, I calmly agreed. The same pan on Amazon costs between $15-$30 and he is asking me for $90 (you can buy an entire set of high quality stainless steel cookware for $90). He boycotts Amazon and only buys from a local store that apparently charges him six times the amount. Once again, I asked for a receipt and have not yet received anything.

Lastly, when Andre asked me to pay him these ridiculous amounts of money and I respectfully and calmly responded saying that I was willing to pay provided he show me receipts, he once again rudely responded to me threatening to charge me for a few nights (out of three weeks) that a friend of mine had to crash at my place because she lived an hour away and was too drunk to drive at 3:00 AM.

When I previously mentioned this to Andre, his exact words were (and I’m copy pasting this here):

“I totally understand that you invited your friend to spend the night on a few occasions and since this didn’t really add to my expenses, other than an extra used towel, I don’t see any reason to charge for her.”

However, now that I asked him for receipts for the amounts of money he is charging me he sent me an email saying (again, copy pasting):

“I also agreed not to charge you for the extra person but if you want to be all precise, I’m happy to add these to the bill as well!”

This response is very slimy and is only adding to the already bad taste in my mouth after this trip. It’s been two weeks since I stayed there and am still dealing with his completely disrespectful emails and ludicrous demands for money. I will probably have to involve Airbnb as a mediator to deal with this situation fairly. 3/5 on the actual apartment, 1/5 on the host 2/5 overall. I would not recommend Airbnb; it’s not worth the trouble of having to deal with individuals like Andre.