Airbnb advertised availability for two nights lodging on its website for Kiruna, Sweden for June 8-10. I booked the lodging. Airbnb collected the money. It did not deliver the product, the lodging. Airbnb’s advertised host did not give me good directions to the site. It took me 60 minutes walking to find it. When I […]
I suffer from middle ear issues which causes imbalance/vertigo, especially after long flights. I contacted a host prior to booking and asked if I could check-in early so I could lie down. She said that was fine. I booked at her place, but on arrival, she told me that someone was in my room and […]
I recently had a nightmare experience dealing with a unresponsive host and entirely unhelpful Airbnb customer service. I booked a four-night stay at an apparent Airbnb in Cincinnati (here is the link to the listing – be aware this host has a number of listings) which advertised free parking on site When we arrived, my […]
About two weeks ago we were paid a visit by a gentleman knocking on our door asking for “Richard”. My wife answered and told him there was no “Richard at this address”. The man seemed confused. He was sure he had the correct address and rechecked his Airbnb app. His intentions were to stay at […]
I am shaking as I write this, as what I’m about to tell you about just happened. I have stayed in well over a dozen Airbnbs in countries around the world, both long term and short term. I have become friends with some of my hosts. I have had universally positive experiences until now. I […]
I stayed for ten days in a spare room at a house in Heemstede, which is close to Haarlem in Noord Holland. I had nothing to complain about; the house and facilities were very nice and my host and her family were personable enough. I fully intended to return. I was too busy to post […]
I am a point of contact for my neighbor’s property. He has been stranded in Puerto Rico for the past six months and needed an intervention on his home to generate income. One of the first guests to stay from Airbnb was from LA. After multiple requests to check in early and check out late, […]
I’m totally outraged. It was a total disaster my first time using Airbnb and it will definitely be my last. It was absolutely horrible and a traumatic experience. I have never witnessed anything like this before in my whole life. My guest and I were left stranded and homeless without our belongings because we trusted […]
A guest made a booking with our establishment on June 2nd, 2018. On June 27th, due to unforeseeable circumstances, I had to cancel the booking. I received the following message from Airbnb: “You canceled ………… reservation ……… has been fully refunded. Learn more about host cancellation.” On June 28th, I received an email from Airbnb […]
I recently booked a stay at an Airbnb in the center of Paris for two nights. When I got to the Airbnb in the middle of the night, I was unable to get into the Airbnb because the key was missing. I later discovered that the host knowingly did not leave the key for me […]