How to Contact Airbnb
We regularly receive questions from frustrated and angry Airbnb Hosts and Guests seeking a direct phone number to contact Airbnb. Since the company tries their best to hide this information, we have decided to publish it here!
The best toll-free phone number for calling Airbnb Customer Service is 1-855-424-7262 (Even with this number, the average wait time is between 7 and 12 minutes).
Another number that works well in the USA for local callers is: 1-415-800-5959
The way Airbnb prefers to be contacted is via their messaging center, here: https://www.airbnb.com/help/contact_us
The primary Airbnb mailing address is:
888 Brannan St.
San Francisco, CA 94117
If you find a better and even more direct way to reach Airbnb, especially higher-level staff members capable of actually making decisions, please post it here so we can share with others! It should be noted that Airbnb customer service is notoriously weak and all “front line” agents are very restricted in their abilities, so there is a very good chance that they will not be able to resolve your issue to your satisfaction. Our suggestion is that you save yourself some time and trouble by asking the first customer service agent right away if they will have the authority to provide you with your desired result (a refund, cancellation, etc). When they say no, you should go ahead and ask to speak with a manager immediately rather than wasting time explaining your circumstance multiple times. We have heard many stories of former Airbnb Hosts and Guests who have contacted Airbnb and spent literally weeks going back and forth via email messages and phone calls before either giving up, or finally reaching a real manager with authority to resolve real issues.
To receive a faster resolution and have Airbnb take your request more seriously, first share your airbnb story here so they know that you are not afraid to tell other people about your experience and that their bottom line will ultimately suffer if they do not make your request a top priority.