Contact Airbnb Customer Service Quickly

How to Contact Airbnb

We regularly receive questions from frustrated and angry Airbnb Hosts and Guests seeking a direct phone number to contact Airbnb.  Since the company tries their best to hide this information, we have decided to publish it here!

The best toll-free phone number for calling Airbnb Customer Service is 1-855-424-7262  (Even with this number, the average wait time is between 7 and 12 minutes).

Another number that works well in the USA for local callers is 1-415-800-5959 

For UK callers, try 02033 181 111

The way Airbnb prefers to be contacted is via their messaging center, here: https://www.airbnb.com/help/contact_us

The primary Airbnb mailing address is:

888 Brannan St.
Floor 4
San Francisco, CA 94117

If you’d like to try a long-shot, you can email these people:

Host or Guest Concerns: Aisling Hassell, Global Head of CX  aisling.hassell@airbnb.com
Brian Chesky, CEO of Airbnb can be reached at either brian@airbnb.com or brian.chesky@airbnb.com

If you find a better and even more direct way to reach Airbnb, especially higher-level staff members capable of actually making decisions, please post it here so we can share with others!  It should be noted that Airbnb customer service is notoriously weak and all “front line” agents are very restricted in their abilities, so there is a very good chance that they will not be able to resolve your issue to your satisfaction.  Our suggestion is that you save yourself some time and trouble by asking the first customer service agent right away if they will have the authority to provide you with your desired result (a refund, cancellation, etc).  When they say no, you should go ahead and ask to speak with a manager immediately rather than wasting time explaining your circumstance multiple times.  We have heard many stories of former Airbnb Hosts and Guests who have contacted Airbnb and spent literally weeks going back and forth via email messages and phone calls before either giving up, or finally reaching a real manager with authority to resolve real issues.

To receive a faster resolution and have Airbnb take your request more seriously, first share your airbnb story here so they know that you are not afraid to tell other people about your experience and that their bottom line will ultimately suffer if they do not make your request a top priority.

 

Contact Airbnb Customer Service Quickly - AirbnbHell.com

AirbnbHell.com – Real, uncensored airbnb stories from hosts and guests.

212 Comments

  1. Just moved into shared ABNB house (private room) for a 31 day period. The kitchen absolutely stinks of cat’s urine. So bad i am certain i cannot complete this stay and wish to terminate and get a refund ASAP. I have sent a mail via their help centre outlining my issue, they say they will respond within 24 hours. It is sunday night now, and as i understand to request a refund whilst staying, it is necessary to complain officialy WITHIN 24 hours.

    Any ideas?

  2. I urgently need to contact someone from Airbnb South Africa to discuss a collabration. I am head of marketing for a tourism authority in the city of Durban, South africa. +27787628531. my name is Boni. We are looking to see how we can partner in order to assist some of our properties to get onto the Airbnb platform

  3. Hi, I have been emailing and calling customer support since Friday 11/10/2017 until now. I noticed my account/profile has been giving me an error message: “It is not possible to book this property. Please contact Airbnb support.” when trying to book a room for this weekend in Orlando 11/17-11/19/2017. The only response is technical support is working on it and they will call you in a day or two and I never get a response. Please help to get the issue resolved as customer support has no idea why I am receiving this message. Thank you.
    I recieved an email regarding my issue but nothing was resloved. I am confused as to what terms did I violate? I have had this account for over two years and never had an issue. I noticed this thread online with the same issue I’m having others experienced the same which was resloved: https://community.withairbnb.com/t5/forums/v3_1/forumtopicpage/board-id/Community-Help-EN/thread-id/54105/page/1

  4. Our group of six were in Nashville two weeks ago and we rented a very nice new house in a neighbourhood that had brand new houses mixed with old run down houses, a women’s shelter a block down, a methadone clinic behind and two cars parked on the street that showed signs that people were living in them. Transitioning neighbourhoods they call them. Obviously, that wasn’t in the description of the property on Airbnb! We were coming and going using a keyless entry which, upon our arrival home late Sunday night, was dead. We couldn’t get in. We called the contact number who was the owner of the house and who lived in town. Numerous calls with no answer. We had a secondary contact number that went unanswered as well and there was also a sign on the lawn that suggested the house was protected by a security company. No luck with that either. We felt there were three options to get in. Through a window, kick in the door or break the glass in the front or back door. Because of the style of house, there was only one window that was at ground level and that was a window on the front porch. It was definitely locked and I looked to see if there was a way to remove the screen and “jimmy” our way in. Nope. And the idea of breaking that glass to crawl through was not appealing since someone would be crawling across broken glass to get in. My experience working in the window and door business told me that breaking the glass in the door was probably the easiest and cheapest replacement cost since I knew it was an industry standard size glass unit in the door. We did not consider a locksmith for two reasons. We weren’t that comfortable waiting around in this neighbourhood at midnight for an emergency locksmith to show up. And who’s to say they’d let us into a house that we didn’t own. After we were sure we weren’t getting an answer from the owner, we broke the glass in the back door and got in. The next day we were contacted by both the owner and the secondary contact who both apologized for our inconvenience. The owner showed up later and was once again very apologetic and he had someone there to board up the hole in the door. He also said that if he had answered his phone he would have been able to unlock the deadbolt with his smart phone and also told us that he had a problem with the keypad once before. Nice. So everything was pleasant and after our stay, he wrote a positive review of the person in our group that booked the reservation and we in turn wrote a positive review of him and his house on his Airbnb page. And that’s when the niceties stopped. We then received a request to pay for half of the damages to the door which unbelievably was almost $800 US. We could agree, decline or make an offer to pay another amount. We declined. We were forced into an action based on something that was completely not our fault and left in a very compromising situation based on the time of night and the neighbourhood we were in. After we declined, we were told that this situation was going to an Airbnb mediator. We then submitted our version of the events to the “mediator” as described above. Two days later we were informed that we were being held responsible for the entire amount. We responded back with an email asking if they had even read our response, we were that shocked. The mediator responded that he did not receive any response from us and therefore found in favour of the host for the entire amount. We then sent a response back showing the time stamp and date of the email response. And that’s where we sit. No further response. My friend’s credit card has been charged the $500 security deposit which she has disputed. Our only hope is that the credit card company forces them to review the situation because we feel now that Airbnb management have closed this case and will not look at it again. The owner/host feels we should have called a locksmith. Think about that for a minute! A locksmith is going to open a house for someone who isn’t the owner of the home? Apparently yes. Again, think about that for a minute. I’m curious about what other people think that they might do in this same situation. Right at this point, not a fan of Airbnb!

  5. Omg the WORST customer service ever!!!! My credit card inadvertently was charged for a reservation by one of my son’s friends. Trying to get the charge reversed and put onto another card was a nightmare!!! No one could do this? Plus the person I spoke to was very rude and unhelpful. When I asked if she could call the friend of my son’s to verify she said she could not because she was leaving? I said even if he calls you in the next 5 minutes you won’t be there? No, she was going. Unbelieveable.

  6. Good name for this website. It is almost impossible to reach a person to talk to at Airbnb. There is a list of numbers but there is one for Canada too 1 855 424-7262. Good luck trying to reach anyone there. How does Airbnb verify the property that is being rented out and who owns that property? I do not think they have a way of verifying anything. It angers me that a former tenant was able to list my property for her profit. Yet it is impossible to reach any personnel from Airbnb to answer questions, I guess the only way is to send snail mail and hope you get a reply. Physical address: 888 Brannan Street, 4th Floor, San Francisco, CA USA 94103 Try contacting the following : Mr. Brian Chesky, co-founder, CEO and Head of Community or Mr.Nathan Blecharczyk, co-found and Chief Strategy Officer, CPO and co-founder Mr. Joe Gebbia. Mr. Laurence A.Tosi J.D.is the Chief Financial Officer and last but not least Mr.Chip Conley who is Head of Global Hospitality. Ms. Alex Dagg is Public Policy Manager. Information that I have shared I have found on the internet. Good luck in resolving your issues as a tenant or landlord.

    • UGGG!!! I am having the same freaking issue! It is completely frustrating as I have been trying to book a place for my Paris trip which is NOW in 4 weeks! Can’t take photo from my PC so I sent my passport and drivers….not good enough! Still need to take a photo, but no option to take it with my smartphone!!!! Literally back and forth for freaking a month now. I HATE AIRBNB customer service. They are ZERO HELP.

  7. EXHAUSTED and FRUSTRATED!
    Easiest way to explain my story would be to bullet point half of it.
    * Created an account (even used a photo myself and my 3 lb rescue yorkie as our profile pic)
    ***Went Smoothly***
    * Located a few places in Florida (coming there on business to provide support and needed supplies for animals and people effected by Irma)
    * Attempted to contact Hosts with normal questions regarding long term stays due to Hurricane (nothing out of the ordinary and paying for long term stay)
    * Next time I logged into Airbnb it asks me for my ID
    * I take a photo of my Passport as required (who knows where on earth that copy goes)
    * Next it requires a second form of ID picture this time it wants to take a pic from my computer.
    * I take a photo from my computer
    * As I wait, It states my photo is unclear that I must retake
    * I retake (each time it says the same thing)
    * My photos could not be any clearer unless I walked through the computer onto their desk
    * At this point It continues the same requests it over and over
    * Five photos later
    * I contact the number on this site and reach their so called support person she tells me she believes something is wrong with the software and someone will contact me by phone within 24 hours.
    * 48 hours later I receive an email stating that my account (that by the way I have never used other than to send questions to a couple Hosts) is indefinitely suspended.
    ****Yes, I said, indefinitely****
    * Shocked and confused at what I was reading, I call the number again and reach another customer service person. This individual has no answer except for these. He had no idea what happened, no contact email to give me, no phone number or name to contact and said, they are not informed of reasons why an Airbnb employee would suspend an account (that has never been used before) indefinitely but, that I would never be able to open up any account with the company again.

    I asked every question I could possibly think of and I got absolutely no where. The bottom line is, Airbnb can afford to treat people like this because they simply do not care considering the shear volume and financial gain. If someone actually did something wrong they typically would never take an ounce of time out of their daily schedule to request answers. Honestly even typing this may have been another waist of my time since it wont change Airbnb’s horrific procedures but, I felt that the person and those on here leaving comment are as frustrated as I am with their lack of care. So, I’ll share my terrible experience since I’ll never be able to use Airbnb. And for those of you that are Hosts please note what this business is doing to some of your customers looking for long term stays. They blocked a trustworthy professional seeking to pay for six months in Miami and six months in the Keys due to Hurricane Irma.

    Lastly, knowing Airbnb was using the media to boost their business to “help” victims of the Hurricanes makes me ill after my experience. I sure hope victims and workers didn’t have the same experience I had. People deserve to be treated better then this.

    • Wow, Our family is having the exact same problem. First I tried them my wife tried.
      So far they have both our driver’s lic. data and CC numbers. If it were not so well known I would say it was a scam and cancel our CCs.

      Hey Air BNB! you are doing a real disservice to your hosts. VRBO, while less of a personal stay connector, simply allows the travel/vacationer to connect with a host and then lets the host do the vetting for security. I find giving AirBNB personal ID data unnerving. Should Air BNB be hacked we are all screwed. It has only cost me time and frustration so far. I see dark clouds on AirBNB’s horizon and while we were formerly VRBO hosts, should we become hosts in the future, Air BNB is not at the top of my list!

      Kip in British Columbia

  8. Good evening,
    Yesterday I made the reservation in the attachment, the owner does not provide the accommodation according to the reservation but does not even want to cancel. Confirmed the reservation but did not provide.
    How do I get my money back?

  9. Does Airbnb even respond to customer complaints sent via registered mail to their head office? I had a horrendous experience with an Airbnb host in June.

    Accordingly, I sent a hard copy letter 2 months ago to Airbnb HQ in SF — no response. I sent a follow up inquiry along with a copy of the initial complaint a month ago — no response. I am about to send a third letter, but am perplexed about the utter lack of customer service, the utter lack of regard for common courtesy. The zero response, zero acknowledgement, zero form letter, is making me wonder what on earth they are doing, other than raking in the money and shrugging at problems.

    • It doesn’t suit there business model to have direct contact. It would cost them money to do so, reducing their quarterly bottom line. For the small percentages of complaints, my take is they’d rather blow you off as a whiner.

    • How can they Not?? Unless there is fresh blood in the apartment which you come in contact with with open wounds or unless you decide to share a drug needle with the host there no risk of getting the infection…
      Do your homework.

      • Alexandar je u pravu , još uvijek nisu u potpunosti istraženi načini prijenosa zaraze,u ostalom
        kao i kod svih teških bolesti. Postoji mogućnost da se ustanovi nakon dugog niza godina prenos AIDSA i drugim načinima . Emilia u do try to do your homework too..(it was not so uncommon to happen in medicine science of heavy illness , to be verified (after many years) some alter ways of AIDS transmission Government just do not want to spread panic, because that is not so likely to happen, though people should be aware of such possibility).
        On the other hand, if you ask medical professionals they all agree that we do not know much about it even today, they just emphases that it is “for what we know by now about it, and we do not know all”!!! Alexander is wrong only regarding the fact, that there is no way now to proof it is dangerous for guests, or to forbid someone to host having such great illness, but there also no guarantees that you cannot get infected after all . Even for what we now know you cant even risk to accidentally get cut on something while staying in. Enjoy.

        • You ignorant fool… HIV is spread through blood and body fluid. It is actually not that easy to catch. I doubt you would use your hosts razor or toothbrush and even if you did and he or she happened to have HIV or AIDS the chances you’d get it from that are slim. So stop discriminating and spreading fear. Carriers of this illness can still host a perfectly clean and safe apartment. It’s cruel and predujice to say otherwise.

  10. Makes me feel better to know this website exists!

    Airbnb blocked my account from making reservations for absolutely no reason in the middle of my trip- apparently it’s part of a new “security verification system”.

    3 days and several hours later and my account is STILL blocked and I am in a distant city with no place to stay, looking at all the places I could stay at gradually getting booked… Thanks airbnb!

    • This just happened to me. Did you find a resolution? They had me upload a copy of my credit card statement when I tried to book a place and then replied a day later saying they denied my payment method and my account has been suspended. I’m in awe.

    • This also just happened to me. I’m from the US but I just stayed at an airbnb in the country I am in 2 weeks ago with no problem. I made a reservation and it asked me to update my photo, which clearly showed my face. So I do and then I have to verify my card by emailing a bank pic. So I comply but my booking is in 30 hours and I have already invited other guests and it is still not processed. I called and talked to a human and got it escalated but if they cancel my account or make me miss the booking I will be livid. I’m already checking out competitor options.

      They cancelled my account in Brazil for no reason too. I’m not the biggest globe traveler but I have stayed at about 6 places in three countries all with positive reviews. You would think that would count for something.

  11. Had a short stay in a crappy apartment in Lucerne, Switzerland billed as “spacious et lumineux.” Not enough towels, broken shower fixture, black mold on the shower walls. Noisey neighbors, no clue as to which unit it was late at night fumbling around in the dark, weird smell, you name it. After our couple of days, we leave at 10:30 and lock the keys in the letterbox as instructed after telling host we’ll be out by noon. At 1:30 we get a text demanding over $400 for scratches on her TV. WTF? We hadn’t watched TV the entire vacation – what would have been the point? we don’t speak fluent French or German! Ignoring our protests, she texted a pic of the scratched up screen, which looked remarkably like the roughly 4-6″ side-to-side scribbles inscribed on walls and furniture by toddlers worldwide. Judging by the potty seat left in the bathroom, I’d say there’s a free-ranging toddler in the apartment. Haven’t heard a word from AirBnB regarding any of it. Guess I’ll dispute it if it shows up on our credit card. If they have a probation status for hosts, she needs to be on it.

  12. Their customer service number in US is 855-424-7262.
    Good luck
    person I spoke with seemed out of it and couldn’t answer most of my questions. She had to look them up and seemed like she was half asleep and really didn’t have the answers.
    It’s crazy. She didn’t know how to go through airbnb to book reservation.

  13. I have not paid back a deposit even after 20 days. I have Sent many messages to the host and sent emails to Airbnb but no reply. I do not know what to do.

  14. Hello,
    I am a host with Airbnb and there customers left my villa some 10 days ago and I have not been paid by this company at first I got payment 2 days after but now this is a joke is there anyway to contact someone in Thailand.

  15. Help!!! My first reservation in Portugal was with a bogus entry, where they double-charged my credit card. Now, with my second booking, I see it is again a scam, and I can’t get a refund. It isn’t a real listing, and I’m not going to arrive in Portugal with no place to stay. I want a refund. I’m going to dispute it with the credit card company.

    Never again with Airbnb!!!!!

  16. Thanks to Traveller (6th Dec 2016) who posted the Air BnB phone numbers in about 40 countries. I called the Australian number & was speaking with someone within a minute, issue resolved, all good.

  17. This is my first to use airbnb and I made an reservation on July 25

    At first, i reserved on room from July 31 – Dec 12, but the host told me that it is unavailable even it is listed.

    So she ask to reserve another room which can be available Aug 19 and told me to reserved for one month.

    I did what she told me to do which means I cannot cancel it at all due to the long term cancelation policy!!!

    Now, I find another room to stay, I just want to cancel it but the host refuses to do it!!!

    I spent hours on begging her, she is so tough that she did not agree !!!

    I called Airbnb, the agent told me they cannot help me, what should I do ??

    • Unfortunately Larry if you were aware of the cancellation policies (they are available to read on airbnb and are required to be a host) agreed to the terms that the owner offered as a substitute for the original home which was reserved, than there is nothing you can do if the owner chooses not to cancel outside their listed policy. If you were unsure of wanting the home or wanted time to look at other options, you should have not agreed to the second home and it’s contract. If the original property your reserved turned out to be unavailable, it was then you could have cancelled the reservation and moved on.You are not forced to take an alternate to your primary booked property. Occasionally something occurs where the owner cannot honor a reservation and they offer an alternative out of courtesy but you are not required to acept. However, if you do , you are bound by the terms of the contract. This is not the owners wrongdoing, it is a common part of many guest contracts. If owners do not incorporate these into the operations of renting a home, guests will sometimes cancel reservations a day before arriving because they “find a better deal” and leave the owner with no ability to rebook in the time frame, services often already scheduled and/or paid for related to the rental, etc. etc. and no recourse other than to accept it and move on. There are responsibilities on the part of guests as well. It seems that this is one you were unaware of and that you will learn the hard way. Unfortunately,I have learned a few of mine the same way as well. -Airbnb host

      • JR – Airbnb customer service is the devil. I can’t help but interpret a tone of superiority and condescension. The airbnb customer service teams spout canned answers, talk in circles, repeat what you’ve just said yet do not actively listen. They claim to have no authority or ability to take action other than to send emails. I’ve spent two days and 8 hours on the phone fighting with them as my money they have been holding since April for the reservation made for my wedding party was cancelled by an unethical host 30 days before the scheduled stay during biketoberfest. Perhaps as a host you should demand a higher level of customer service excellence from the company instead of chastising a guest. While you are the one with the property, without guests there is nothing and if they keep treating guests like crap they will eventually have the same reputation as spirit and frontier airlines. How will that workout for your wallet?

  18. Truly it is hell when AirBnb hangs up on you after waiting the 7-12 minutes! I’m on the line waiting for 2nd try to get through to representative. Dealing with AirBnB customer support is the downside of hosting with AirBnB.

  19. There is a faster way to get a resolution and saves you a lot of time. I have zero patience when it comes to stuff like this so i make my formal complaint with the company then dispute the charge with your credit card company. They handle all the BS that needs to be done. I stayed at AirBNB many times and never had a real issue until last week when I stayed in San Francisco California. The Host thinks I’m just going to forget and move on. She is in for a reality check.. But to make things better and to save a lot of aggravation, dispute the charge with your credit card company.

    • great idea- i had a host cancel on me last minute (through a message and not the formal way) and told me that she would refund me, then she sends me messages as if i was staying there e.g. how is your stay, rate your stay… crazy stuff! ive threatened to take it further but no reply.. if i try to cancel through airbnb i’d lose part of my payment. Did you cancel formally on airbnb before you queried credit card charge? or were you able to send a message to airbnb?

    • I am having an issue with my airbnb host and after doing all this readin im afraid to ask for a refund and go through all this hell. Can you please tell me, when I call the bank to dispute, what exactly do i tell them?

  20. Total joke owe us over £300 for unpaid stays and phone calls chasing payments..please phone USA and talk to a zombie trained moron who knows how to read from a list..such a shame that someone who makes money out of hosts actually ignores and abuses them.

    • By the way, Airbnb replied in less than one hour on Twitter. You can send DM to them. Regarding the link which I shared: “The link you have provided is not affiliated with Airbnb. You can read more here: http://abnb.co/U5Dbo6 “. This is a very serious issue, check to who you give your bank details! Cheers!

  21. I don’t understand why you don’t have email and phone number when we want to book.
    All other services like VRBO, homeway or Tripadvisor gave they ref.
    I will recommend everyone to go with them

  22. Mine $700+ are stuck with aibnb. They are cheating people by not refunding for the services they don’t provide. Please let me know how to get the money from Airbnb. They are not responding to emails properly, and phone calls. They are holding money and asking to wait until they return to office to just to respond to us.

  23. I have a problem with someone took my property to host as his own. His account is Hey, I’m Soa!
    Would you please tell me how to solve with this problem? They put the pricing is lower than mine and when the guests call to me, it is different what they have seen.

    Please block that guy from airbnb!!

  24. ***OUR TERRIBLE STAY AT***
    Fisherman’s Hangout -Camp Maracaibo
    Bridge City, TX, United States

    We booked a fishing trip via AIRBNB at a very quaint cottage on a canal just off the lake we were going to fish. To start off the nightmare on Monday before the Friday we were scheduled to arrive, the weather report was forecasting a tropical storm “Cindy”, making a direct b-line to the location on the very day we were to arrive.

    We contacted the host and he acted as if he would work with us if the forecast was correct. Luckily it hit the night before our arrival a little east of it’s expected path. So we continued with our plans and got to the location on Friday and the weather was not as bad as it could have been.

    The cabin was very well kept and we were very excited to be there. We unloaded or stuff and while going in and out of the cabin I noticed the three AC units but only two were on. I promptly went to each of the two that were on and turned them down because it was not at a comfortable stage yet in the cabin. I also turned on the one in the bedroom. I also noticed a box fan in the living area pointing into the bedroom which raised my suspicions that something might not be right.

    After we got settled down and our boat docked, we were going to cook steaks, but after looking at the grill it was full of water from the rain, so I was going to cook them on the stove. After going into the kitchen I noticed there was no vent hood and with the temperature being already at an uncomfortable level, I told my wife we better eat sandwiches instead, to give the AC time to cool the place down. I went into the bedroom to find it rather warm and after feeling the air coming out of the AC unit in the bedroom I could tell it was not working. Since it was rather late by that point I did not want to bother the host. I was hoping the other two ACs would catch up and with the help of the fan, they might be able too.

    I now knew the purpose for the box fan it was there to help blow AC into the bedroom so to help to be able to cool down the bedroom.

    We spent a very miserable and restless night sweating and experiencing back pain from the very small very hard, full size bed. It was so bad I went into the living room at 4:30 am in front of the AC and tried to get rest on the couch to no avail.

    I waited until 9:00 to call the host and told him of our issue and when I did I was greeted with the claim that I was complaining without a legitimate reason since the last guests had no problems and the AC was not having issues then, nor did he think there was a issue now. My question to him was then why was there a fan in the living room pointing into the bedroom. He said it was just for circulation. He would never admit the AC issue and I even offered to help him install another window AC if he would go buy one and then his reply was I can tell you are fishing for a refund I then told him we had planned this trip for a long time and us coming even in the shadow of a tropical storm, that alone should show him we were wanting to stay at all costs.

    He never would offer to fix the problem and I even offered to go buy a AC and put it in another window he did accept that offer of course.

    We then left to see if we could get some fishing in and the more I thought about it the more I decide we were just going to go back, pack up and go home.
    His lack of concern ruined our trip we had so look forward to, and if he had at least tried to fix the problem and at least come over to the cabin to verify that the unit was in fact not working, I would have done what ever I could to help him get it resolved. He did not come by because he already knew that it was not working…

    Bottom line is he did refund $198 of the $270 for the three nights less our cleaning fee and the $39.00 AIRBNB fee. I have opened a case over three weeks ago and AIRBNB keeps telling me they are going to help but so far I am not getting any resolution and all I am asking for is the $72 left off my three nights excluding my $50 cleaning fee and $39 AIRBNB fee.

    ALL this and if the stupid host would have just showed a ounce of concern and fixed the AC he would not have to refund anything. GO FIGURE, AC UNITS COSTS $125 AT SAMS AND I OFFERED TO HELP PUT IT IN???

    I AM NOT AT ALL IMPRESSED WITH MY OVERALL EXPERIENCE WITH AIRBNB I DO THINK I WILL TAKE ANOTHER CHANCE…

    BEWARE ALSO THIS HOST HAS A FLAWLESS REVIEW RECORD, EVEN WITH MY NEGATIVE REVIEW??? ARE THEY CANCELLING OUT ANY NEGATIVE REVIEWS???

  25. hi .any kindly help please how can proved the payment from airbnb. until now we not get the money yet from them .

  26. I was asked for bank details before I was able to ask the host of the apartment any questions. Immediately The money for the rooms was out my account… Quicker than I could type my question. In any case I was told only partial payment was going to be taken and I would get a percentage back until a later date.
    Next day the same amount was taken… Bang just like that. No credit pending.. £7000 GONE. I have been trying to get them for 8 hours but every avenue I try they just put you straight to “message the host”!
    When you are seriously desperate and there is no one to contact it becomes a living hell… NEVER EVER AGAIN…. I am only glad I can’t get a hold of them manually

  27. Airbnb’s website glitched out when completing a reservation and charged my gift card $73 that was not refunded after the reservation did not go through because of the glitch have talked to 4 people so far hung up on by 3 and finally got through to a person on email about 17 emails later they said they would refer me to another department and they would handle the refund for the gift card been 19 days still have not heard from a soul so call again tonight on hold 1 hour. Still not resolved. Lame I live in bay area maybe I need to just drive up to office lol.

  28. Don’t go with Airbnb. They hide all information & publish false information regarding the host.
    It happened with me in my first airbnb stay. I heard ago that Airbnb stay is amazing. So I booked a house in Chennai through airbnb for 10 days, (owner is Sushil) paid the requisite amount. From 3 rd day there was no water. 4th day it was totally dry even not a droplet available in the toilet & it is more than 40 degree C outside. Kept on informing to the owner’s Manager, only contact person. He did nothing. 4th day afternoon I have pushed hard to arrange something to the manager & manager started asking me to leave the place. Big arguments. I started getting threatening calls but they did it with the wrong person, informed Police but did n’t escalate it to bigger height as my wife & kid were here with me & I came here for a different Project. Anyway on security ground I had to leave the place on 4 th day & my 6 days payment is a total loss. Airbnb did nothing. kept on Promoting business.
    I booked the house seeing positive review, all are fraud. I had close conversation with the neighbours & came to know that —1) they are doing illegal business using Govt, Property
    2) All people came there had same problem was compelled to leave before time. They are simply multiplying money taking multiple booking for the same day.
    Horrible part is all reviews are good. How is it possible?
    I am not saying all hosts are bad. But due to lack of transparency in Airbnb its really difficult to find reality. I WILL NEVER BOOK in AIRBNB. Deleting my account

  29. ASK TO SEE PICTURES OF EVERY ROOM IN THE HOUSE YOU ARE RENTING BEFORE YOU COMMIT. OUR HOUSE IN MEDFORD LAKES, NJ WAS BASICALLY CLEAN AND FINE, BUT THE TUB/SHOWERS WERE GROSS. THE OWNERS LIVE IN THE HOUSE AND MOVE OUT WHEN THEY HAVE ‘GUESTS’. CANT BELIEVE THEY LIVE WITH THE MOLD AND MILDEW IN THEIR BATHROOMS LIKE THAT. THEY ARE YOUNG AND INEXPERIENCED WITH EXPECTATIONS. I WONDER IF THEIR PARENTS WOULD LIKE RENTING A HOUSE WITH THOSE BATHROOMS! I WOULD RATHER PAY MORE AND HAVE PLEASANT BATH/SHOWER. I TOOK PICTURES, BUT CLAIM WAS DENIED. AIRBNB PROTECT THEIR HOSTS, NOT THE GUESTS.

  30. A TIP:
    When the American support is being extremely rude and unhelpful, as they often are, try calling the support line of some other country like the UK.

  31. Hi, I just cancelled a confirmed reservation but the dates show still unavilable on the site. How can I unblock them? It doesn´t give a choice and it´s a whole month in july, in a seaside area!
    Thank you

  32. I have booked an apartment from April 20th to May 5 through my Host Serena at Cosy 1BR, mins to CBD at 26 Hertford Rd, Singapore, Singapore and I cancelled the booking. Ms Serena has agreed on a FULL REFUND AND HAS SENT A MESSAGE TO AIRbnb.

    My credit card statement shows I was charged for the full about but my host Serena has agreed on a full refund. I check with my banker and as todate, I have not received any refund from Airbnb. I contacted my host Serena, she confirmed she did not receive any payments from Airbnb and ask me to contact Airbnb. Please advise the best avenue for me to check my status of full refund.

  33. My Husband and I rented a condo in Las vegas from Tarim #102-5158-south jones boulevard for our anniversary in May 2017, This place was filthy, left over food in the fridge & cupboard from previous renters, both stove and fridge were very dirty.there was not the kitchen necessities available to prepare simple meals, only a coffee pot and a few dishes. Bath tub was thick with black soap scum, left over bar of soap in tub from previous renters, mildew on the shower curtain, No cover over the mattress, the bed was on the floor, panels from the blinds in the living room and bedroom were missing no there was no privacy. There were no towels in the kitchen, no hand or face towels in the bathroom, only 2 bath towels for the week. The add said there was access to a pool and barbeque, this was not the case. Our reservation was canceled after one night. We had saved money to take this vacation for our 40th anniversary and it took 2 weeks on daily calls to airbnb before we received a partial refund. we were from Canada and were left without a place to stay so we had to head home. I think airbnb should better screen their property’s before allowing someone like Tarim to rent through their site.

  34. 1. Why you describe DORMITORY 5 to 12 bed room , alike private room?
    There are no roles ? Then there is no choice.
    2. Do you thing to ask 20% fee from total price of cheap room for 1 night not over expected?
    Is not 1 USD fee for you from 10 enough?
    Because then be traveling the total price is more expensive then hotels.

    Thanks for answer. Tomas

  35. My family and I rented 29 Holly Avenue in Hamilton, Ontario, Canada from Laura Smith and Emmanuel Hamilton through airbnb for 2 months in the summer of 2016. The house was a mess when we moved in – garbage everywhere, really filthy and stunk real bad. They had a cockroach infestation. The house was a gut job. Everything was falling apart.. Bad neighbourhood. Basically a meth house.

    We thought we’d be good and not get bed bugs but sure enough a few days into our rental we were infested. This house is really bad off. Needs to be torn down.

  36. Me and my boyfriend had an experience on Airbnb recently on May 23rd to may 25th where the host that we had rented out an apartment room from was not his, obviously being a guest, we didnt know the apartment wasnt under his name and that there was no thourough background check done on him, and nothing was mentioned to us about the apartment. Three days after we left his apartment leaving a good review he just started spiraling out of control for no reason. we believe it must have been drugs because the way he was acting all the signs were there. He texted us recently telling us to leave our new city that we just moved to and is threatening us still. We still have text message proof of what he’s texting us, and we will not be going thru airbnb EVER AGAIN.

  37. hello,

    My name is Jabiro Bernard form Kigali/Rwanda,Hotel name is Kings Hospitality Center.i have received guests from Airbnb,but till now i didn’t receive their money on my account.

    Can u please help me to know what happen wrong?

    2.I forget my password,Can you help me to have new one?

    3.What happen when transfer made expired VISA?How to give you new VISA number to hundle that issue?

    Thank u very much

  38. My reservation was cancelled bythe host who claims he made a mistake, a sum of 1111$ has been deducted from my crefit card. Uts been over a week now, and still didnt receive my full refund. What do you do in this case??

  39. Has anyone in Los Angeles had a guest refuse to leave? The guest is supposed to leave June 8th but has blatantly refused to leave: “I can and will be staying for the summer…I have the rights of a tenant.” She previously blocked payment for minor issues AS they were promptly being fixed, but Airbnb allowed her complaints to be an excuse for not paying. Now this.

  40. My wife and I can no longer use Airbnb again! This is the second time our accouts have been locked up by them. The first time was a couple years ago, after we had already stayed with multiple guests and had great experiences. Airbnb found a charge for assault on my police record from a bar fight I was in, when I was 22. I had been charged with a Felony but did not receive one. The computer system Airbnb uses found it, blacklisted me from using my account and I thinkg since my girlfriend at the time was living with me, her account was locked too. Fast forward a year or two and Airbnb was accused of doing too little to thwart discrimination. They made some major policy revisions and then magically our accounts both became unlocked! We were both shocked and jumped at the chance to use Airbnb again. Then after no even a year, we are locked out again!

    We have only had great experiences with excellent reviews and yet Airbnb still will not allow us to use our accounts.

  41. Ive been waiting OVER 15 days for my refund, even though I was assured it had been completed on May 11th and assured it would be back on my card within 15 business days! This is an absolute JOKE! I am contacting my local police and my card issuer as it is FRAUD!

    • I have a similar problem with airbnb. I cancel a reservation 100% refundable and they didn’t return the complete amount to me. They keep us$ 203. This is incredible!

  42. Country Phone Number
    United States +1-415-800-5959
    United States (toll-free) +1-855-424-7262
    Argentina +54 11 53 52 78 88
    Australia +61 2 8520 3333
    Austria +43 72 08 83 800
    Brazil +55 21 3958-5800
    Chile +56229380777
    China +86 400-120-9157
    China (shared-cost) 400-716-0164
    Cuba (toll-free) +1-855-424-7262
    Denmark +45 89 88 20 00
    France +33-184884000
    Germany +49 30 30 80 83 80
    Greece +30 211 1989888
    Hong Kong +852 5808 8888
    India (toll-free) 000 800 4405 103
    Ireland +353 1 697 1831
    Israel +972 3 939 9977
    Italy +39-06-99366533
    Japan +81 3 4580 0999
    Japan (toll-free) +81 800 100 1008
    Kenya (toll-free) +1-855-424-7262
    Malaysia +603 7724 0164
    Malaysia (toll-free) 1800 889 814
    Mexico +52 55 41 70 43 33
    Netherlands +31 20 52 22 333
    New Zealand +64 4 4880 888
    Norway +47 21 61 16 88
    Peru +51 1 7089777
    Poland +48 22 30 72 000
    Portugal +351 30 880 3888
    Puerto Rico +1 787 945-0222
    Russia +74954658090
    Russia (toll-free) 88003017104
    Singapore +65 6622 7306
    Singapore (toll-free) 1800 723 1238
    South Africa (toll-free) +1-855-424-7262
    South Korea +82 2 6022 2499
    South Korea (toll-free) +82 808 220 230
    Spain +34 91 123 45 67
    Sweden +46 844 68 12 34
    Switzerland +41 43 50 84 900
    Taiwan +886 2 7743 2436
    Taiwan (toll-free) 0800 868 313
    United Kingdom +44 203 318 1111

    • Thanks for that – I have added the details to my phone just in case of any problems. I have used Airbnb several times so far without issues but always good to be prepared with contact numbers rather than trying to find anything on their site.

  43. I found this site when I did a Google search as there is no contact information on the Airbnb site.
    Pathetic that a business tries to hide from their customers.
    The following only goes to the useless “Help Center” and there is no way to contact Airbnb from there.
    The way Airbnb prefers to be contacted is via their messaging center, here: https://www.airbnb.com/help/contact_us

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