I paid $1471 for a two-week stay but had to leave after having vicious dogs running at myself and my dogs. I called Airbnb and told them I was going to have to find another place because our safety was a factor. I spent four hours with three different people on the phone with Airbnb and was assured my cancellation would be done by then. I paid another $1800 out of pocket to move an hour away to a private rental and gave Airbnb time to do my cancellation and let me know what was going on. I called every day trying to find out what was going on. This morning I got a refund for $289 out of $1471. I’m not going to sit and let this happen. This has been a horrible experience and completely wrecked my vacation. They are about to get sued.
I never understood the justification of the amount of refunded money. Some hosts are just wicked. As a host I keep exactly $10.00 for admin and communication and time devoted to the booking and I return the rest. I do understand however if last minute cancellations cause loss of revenue when someone else could have booked.
JB
Someone PLEASE initiate a class action suit! Air bnb is out of control!!
Definitely a good idea to sue them!! Class action.suit us an excellent. In my case they enabled criminal behavior.
I had similar experience.
Only bed bugs and cockroaches were the issue. Rec
Recieved about $200 back. I figured they owed me another $1500. Resolution center sounded conciliatory for a week. Then ghosted me. Wouldn’t post my very accurate non derogatory review. But definitely posted the hosts derogatory review of me. Deleted my membership.
I think we need a lawyer for a class action suit. You are not alone so many people have been screwed.