Here I am in Memphis staying at a record house hostel listed on Airbnb. At first, things seemed to be going okay. I have been doing this for about seven weeks now, traveling and staying in various hostels and Airbnbs. I arrived in Memphis and the house manager warned me that there was a homeless lady who was staying in the room next to mine and that sometimes she isn’t very nice. “Okay, cool,” I thought, “thanks for the warning… but why are you letting her stay here?”
Anyways, I went about my business. not paying this lady any attention. That was until she made me do so. I had put my things in the washing machine and ran up the road to the gas station. I wasn’t gone long enough for my things to finish. When I arrived back at the hostel, she had thrown her clothes in with mine. Immediately I was pissed. Obviously, I mean… who the hell does that?
I left a note on the dryer letting this person know that it’s not okay to touch other people’s things. When she saw the note a few minutes later, she flipped out. She started screaming at me, calling me racist, and telling me to go to hell. Instead of dealing with it, I just messaged the hosts and told them what was going on. They then called Airbnb and reported the lady.
The next day, Airbnb had removed that lady’s reservation and said that the host could remove her from the house. So they did. When they did, she was even madder at me. She threatened to slash my throat and she sat in the street waiting for me to come outside. I had to call the police to get her to leave. The police wanted the report that was filed with Airbnb, and guess what? They wouldn’t give it to me.
What the hell? Are you serious right now? I have the police in the yard, Airbnb on the phone (only after waiting for 45 minutes) and they won’t email me the damn report. What did they do? They sent me a form to give them feedback instead.
The customer service representative essentially said, “I’m sorry you’re having a bad experience with Airbnb. Here, fill out this form so you can waste even more time, explaining something that we don’t care about in the first place. “
Airbnb sucks. Aside from having poor customer service, they don’t offer anything after you’ve had a bad experience. It’s like the CEO’s just said: “we’ve got our money; let them fend for themselves.”
Welcome to Airbnb, where we don’t care about you: that’s what it should say on their website.