All of a sudden, in the middle of the busy tourist season, Airbnb decided to force me to validate myself, again, by asking me several personal questions, again, and submitting a form of ID. I tried to comply, by submitting high quality, high resolution color scans of my national ID card, the only form of ID I have. I do not have a passport, and I do not have a driver’s license.
However, the automated system on Airbnb does not seem to accept my government-issued, national ID card. Their automated system keeps rejecting both my scans or the Airbnb app scans of the ID they asked me to provide. Today I went to my local police station and obtained a newer version of my ID that includes all information printed in both Greek and English, as well as a brand new photo of myself. I tried again submitting my new ID this time, but the automated Airbnb system keeps rejecting that one as well.
Airbnb has suspended my payments because I have not validated myself using their automated system, and all the representatives I’ve talked to keep telling me there is nothing they can do. I have more guests coming in the next few days to stay at my properties and know I won’t receive any funds owned to me by Airbnb for these reservations. I am at my wit’s end, and don’t know what to do.
Maybe the file has to be done in a specific format? Or perhaps you have to compress it. If you have Microsoft Office, open Word and create a new document, put the images of your ID, export in pdf, than compress the pdf (you can use websites like SmallPDF or similar) and try to send it. If it doesn’t accept pdf, convert it in jpg – still using free web services.