Triple Billed by Airbnb, Had to Contact Bank

I was triple billed for my Airbnb stay. That is, Airbnb deducted my fee of $124 three times for the same date. I attempted to contact Airbnb, but all one can find is their ridiculous “ask the community” nonsense. They should hire more people. I finally did find an email address and after making a complaint, I talked to a number of “representatives of the team” who could not understand my complaint and asked me to contact the host, who had nothing whatsoever to do with the billing as he only gets paid after our stay. Finally I phoned the bank to ask them to reimburse me for these illegal charges. I left for my trip with the situation still unsettled. Upon my return I saw by my bank receipt that I had been reimbursed, but I never received any communication much less an apology for my lost time and frustration from Airbnb. Two months after this I now note that $124 has just been charged by Airbnb without any communication whatsoever, even though my billing history on Airbnb shows that I have paid for this stay. Once again I have spent over an hour trying to track down Airbnb’s email address or phone number. What a dishonest company. I will phone tomorrow, but I believe that I will once again have to contact my bank to stop this robbery.

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