In Three Words? Unethical, Illegal, Unprofessional

We’ve used Airbnb for years, both as hosts and as travellers across four continents. While we have loved many wonderful hosts and delighted in hosting guests, we have stopped using Airbnb in favour of booking.com due to Airbnb’s unethical management. You need to be aware that by using Airbnb you’re supporting a company that:

1. Has an arbitrary review process. We wrote a review of a nightmare host who had positive feedback. Our review didn’t appear, so we had to manually check for it. We had to contact Airbnb to ask why. They said that they ‘should’ have emailed us, and when it turned out they failed to, they investigated why our review wasn’t published. It turned out the host had objected; Airbnb had published her review about us, but not ours due to a technicality (we pasted a text message our host had sent us). We were happy to revise our review by simply removing the pasted phrase. Airbnb wouldn’t allow this. I don’t know of any serious site that conducts such a one-sided arbitrary (and faulty) review process. This was most likely the reason this nightmare host’s feedback didn’t feature anything negative – she uses Airbnb’s arbitrary feedback process to block reviews. So, you can’t trust reviews on Airbnb.

2. Sees nothing wrong with renting out properties that have been stolen. Yes, you read that right: stolen. Check out the campaign on SumOfUs and other sites. Airbnb will rent you property that by international UN law has been stolen in Palestine. Many have written or handed in petitions (over 150k signatories to date) and used other methods to get Airbnb to cease their unethical and illegal practice, all to no avail.

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