I’m a seasoned host on both Airbnb and HomeAway/VRBO. I have never any real issues with guests until my experience in May. Little did I know a band was staying in my home after some show gigs in the Raleigh NC area. There was everything from cannabis left in potted plants to cigarette butts, empty beer cans in the yard, etc. I was not happy with the findings but thought my $300 dollar security deposit would easily cover the damages and excess cleaning charges. Four weeks later and I am still waiting on compensation for my damage claim. This was my first claim involving an Airbnb guest and I am now aware the Airbnb site provides little protection for a host. My customer service experience with Homeaway/VRBO has never been this poorly executed. I was told my claim/concern has been escalated and that was three weeks ago. I have been calling every week and the Airbnb agent just verifies ‘someone’ is working on it. Long story short, I am no longer hosting on Airbnb. Anyone considering hosting on Airbnb: don’t blindly think you will actually get paid out of the security deposit you post. You have no control over it.