Airbnb Deletes Negative Reviews, Favors Hosts

Just finished reviewing a host yesterday after our stay in LasVegas( Henderson area), there are 3 parts to the review,

part 1) what you liked most about your stay

part 2) what you didn’t like about your stay

part 3) what improvements can the host make to raise your satisfaction.

All of the last two (negative) parts get deleted from the review and only what you LIKED gets shown on the Airbnb website, leaving dangerous, critical faults hidden from the future guests.  Airbnb says they pride themselves for transparency and free speech, so it is ironic that they dismiss the very motto they preach. Every false accusation and statement from the host gets to be shown though, and then when you write to Airbnb asking them to delete or edit to be fair, they say it does not violate their review policy and is the ‘perceived personal experience of the host’ although you have written communication proving of its falsehood.

The host can also change their cancellation and extra fee policy after the booking from easy to strict forcing you to loose most to all of your money or just stay even though you want to cancel! The pictures can include pools and other amenities even though they don’t disclose the closure and/or not having access to fitness room. This is fraudulent business and unethical. I will never book from this site again and will tell all my friends to never do so either.

AirBNB ruined my trip in Italy

I will NEVER use AirBNB again. My host did not let me into the apartment for over 5 hours nor did she have any intention of letting me in despite the confirmation. She was out with her friends and could not be inconvieced to return to the apartment despite the fact I had given her my arrival information far in advance . No apology. I was stuck outside of Rome with little money, no phone, in a dark no traffic area. In the middle of the night a man let’s me into the apartment as I am starting to wander aimlessly into the night. The bathroom light did not work making it near impossible to shower. I wish I could end there however this is just the start of my bad expierences with Air B and B. The night before my host took me to the wrong apartment and I wasted the entire day packing my belongs and waiting for him to move me to the correct location. Again, no apology. The host had the audacity to blaim me because I did not correct him. Excuse me, but how am I suppose to know. This host also lied about the location of the apartment. It turned out to be a completely different part of the city. The list goes on and on. Again, I am NEVER using Air BNB again. NEVER!!!!!!!