Due to the COVID-19 pandemic closing events and the related travel restrictions we are unable to travel to Croatia this July. We had paid the large reservation fee at this point.
I spoke to my host to cancel the reservation and discuss refund options. She seemed to sympathise and said she had changed her cancellation policy and hoped I got all my money back. However, when I tried to cancel the booking there was no refund indicated as due.
I contacted my host who basically stalled me. I have tried to go via the resolution centre but cannot as it states I have not paid the full fee. I am prepared to negotiate a fair number with the host but she continues to stall. I am concerned that it now looks like I’m paying a large reservation fee for an apartment that I cannot stay in for no fault of my own.
I cannot take it to resolution as I have not paid a fee. The help centre is absolutely no help at all. I’ve sent multiple messages with no response. Is there anything I can do or have I lost all the money?