Airbnb Deletes Negative Reviews, Favors Hosts

Just finished reviewing a host yesterday after our stay in LasVegas( Henderson area), there are 3 parts to the review,

part 1) what you liked most about your stay

part 2) what you didn’t like about your stay

part 3) what improvements can the host make to raise your satisfaction.

All of the last two (negative) parts get deleted from the review and only what you LIKED gets shown on the Airbnb website, leaving dangerous, critical faults hidden from the future guests.  Airbnb says they pride themselves for transparency and free speech, so it is ironic that they dismiss the very motto they preach. Every false accusation and statement from the host gets to be shown though, and then when you write to Airbnb asking them to delete or edit to be fair, they say it does not violate their review policy and is the ‘perceived personal experience of the host’ although you have written communication proving of its falsehood.

The host can also change their cancellation and extra fee policy after the booking from easy to strict forcing you to loose most to all of your money or just stay even though you want to cancel! The pictures can include pools and other amenities even though they don’t disclose the closure and/or not having access to fitness room. This is fraudulent business and unethical. I will never book from this site again and will tell all my friends to never do so either.