I hosted my boyfriend’s birthday at an AirBnB cabin in a ski town in California. As all 15 of my guests were driving several hours up to the cabin we were contacted and told that our booked cabin was flooded. Airbnb helped us find another cabin large enough to hold all 15 guests, however the new cabin cost additional $600. There was also a huge increase in cleaning fees. We had a lot of trouble with parking our cars since we were told we could park four cars and there was no parking due to a snow-covered driveway which the host had not cleared of snow. In the end, we went home frustrated but we were not too upset about the overall experience. However, several days later after I wrote a review recording that there was nowhere to park at the cabin, the host accused us of breaking a rod iron stove grate. They told us it would be $245 to replace it. I let my case manager through Airbnb know that we did not break the grate. But because I did not have pictures of the grate, Airbnb charged me the money through my deposit. After this happened I went through the reviews on yelp about the cabins rental company and discovered 10 other accusations from other guests that the same rental company scammed them out of their entire deposit. When I tried to share this information repeatedly with Airbnb I was never given any reconsideration of my situation. In the end they told me there was absolutely nothing that could be done and that the reviews on yelp had nothing to do with my case. I have rented homes all over the world but I will not go through AirBnB again. They really didn’t care at all that there was obviously a trend where this hosting company took advantage of guests.
Airbnb is banned in some cities for GOOD REASON. For homeowners it is a nightmare and puts your investment or home in serious jeopardy. A pet was brought on our property and left damage, Airbnb did NOTHING after pictures, credible witness accounts and replacement cost of furniture was sent in. The agent at AirBNB named Pepper was no help at all. The alleged deposit Air bnb keeps is NOT a legal deposit, it is a hold on a credit card . The deposit is never transferred to the homeowner which leaves a total stranger to take possession of your home without a deposit. The homeowner is not paid till min 24 hours, this can cause a legal nightmare in some places with have very liberal eviction procedures. Do NOT use AIRBNB! It should be illegal in every state and country. Air Bnb does not take in information such as passports and identification and has no full legal state lease if you are in the States. This is a serious problem. They have no criteria regarding the forfeit of the alleged debit card deposit which never gets to the home owner. No forfeit of deposit for violation of home owner rules. It is nearly impossible to speak to a supervisor . This company is operating outside of the law, do not risk your home or investment with this company.