I spent hours looking for the perfect spot for my romantic getaway weekend in Miami. Today, in trying to coordinate with my host on the arrival time I was told to call Airbnb directly. Airbnb informed me that my host cancelled my reservation today, less than 24 hours prior to my arrival. Their only solution is to either give me a 10% surplus for rebooking another unit or a refund. I am at work and leave on a redeye flight to Miami. I have no time to contact other hosts and line up a place that took me hours to find. Another unit in the same building is $300 more for the two nights and it has a $45 parking fee when I was supposed to have parking included.
Airbnb has ruined my weekend plans and they have no solution other than for me to spend many more hours trying to make a new booking or spend hundreds more for a hotel. TOTALLY UNACCEPTABLE. Not to mention it will take 5-7 days for my refund to clear!!! GRRRR!!! They don’t even allow you to write a review about the host without having completed a stay. I should be allowed to warn other potential patrons of his inexcusable behavior. I am not booking anything with Airbnb again.