A guest from Seattle booked a room for one person at my home. As soon as he arrived, he invited his “daughter” over pretty much all the time against my rules and wishes. They both took over my home. When he left, huge amounts of used wrappers of drugs (Viagra/Cialis) fell out of his personal trash and the sheets were soiled. The creepy guest was holed up in my house all day and running around half naked in a bathrobe. I was very upset about the sexual activity so opened a resolution case to at least address the soiled sheets and other issues regarding this guest’s terrible behaviour.
The first case manager gave me the run around. A week later I followed up and a new case manager responded and tried to close the case in minutes without looking at anything and using very poor English. When I asked to speak to a supervisor and to complain, he told me he was in charge and refused to engage further.
I am surprised that Airbnb employs such poorly trained case managers who cannot write. I am saddened that I spoke up about guest abuse and was mistreated by the guest and then by Airbnb bullies. The customer service people were nice and understanding but when it came to the case managers, they just don’t care.