I was one of Airbnb’s greatest fans. I loved the service. I was both a Superhost and a regular traveler. I could not believe it when a last minute cancellation caused Airbnb to leave me stranded with my young children in a foreign city without any assistance. First, the case manager was unable to make outgoing calls. So, all she did was periodically send emails apologizing for all the trouble. In the meantime, I was on my own with my children waiting for an alternate reservation. It was like living through a bad dream all day long. Finally, I had to find my own hotel and paid a lot more than I was planning for a last minute reservation.
Airbnb will not do anything for you if you get into trouble with finding accommodation. All they do, at best, is reimburse you. By that point it’s too late to do anything. What you need is accommodation. They truly do not care about you or anyone else. Considering the fees they charge for bookings, they are pocketing all of the money and doing very little for those fees. I would not have believed it until it happened to me. As a result, I took my listing off Airbnb. There is no way I was going to take a chance that someone would trash my place. Now I knew Airbnb would do nothing to compensate me if something went wrong. I will not be fooled twice. I was stranded and they did not even help me get a hotel room. If someone trashed my place, I knew I would be on my own as well. This company cannot possibly last because eventually, something horrible will happen to all Airbnb users.