I was a host for five years and didn’t have a singe issue with tenants, but still, a guest from hell arrived to rent a room in my beautiful apartment. He violated all the rules of my home immediately. He smoked cigarettes and then weed day and night. He slammed the doors 24/7. He was extremely dirty and the apartment had a horrible smell.
Then he claimed he had a medical prescription to smoke weed. He informed me that he arrived in my city to see a psychiatrist, as he was ‘crazy’. He showed me other medicine he was taking. The man was very tall and huge, triple my size, and he was screaming and shouting. He was throwing his things against the wall.
I thought I was in a horror movie. I was absolutely terrified and scared for my life as a single female being in the house with him. I contacted Airbnb and they told me that they were cancelling this reservation. However, they couldn’t “reach” the tenant and it was I who had to inform him, evict him, and to involve police. They washed their hands of it, leaving me by myself with an aggressive man who was threatening me and refusing to leave.
That was not the end of it. Airbnb sent me two emails informing me about their Million Dollar Guarantee, probably expecting me to claim a lot (fortunately, nothing was damaged). At the same time, in a third email Airbnb immediately accused me – instead of apologizing for their total lack of help to evict this tenant from hell – by issuing me a warning that my email to the customer service was discriminating.
Just to clarity, in my email I simply asked them how they ensured the safety of hosts because people who have mental issues of such proportions get on the platform. What policy is there in place to protect the hosts? Apparently hosts cannot ask valid questions like that, or they are shut down immediately as it is deemed “discrimination” by Airbnb. They even sent me a link to anti-discrimination policy.
What a scam. They lie in all their communications. They abuse and effectively blackmail hosts – preemptively – to ensure no claims for damages are filed, and so they don’t pay. When I asked what action they did take against the tenant, they didn’t give me any details; as per their policy, it’s an “internal” matter. They do what they want and how they want, as long as these guests from hell pay them commissions.
Airbnb really scams hosts because they provide no guarantees for safety and security for our homes. Even if Airbnb covertly turns our homes effectively into asylums for mentally ill people, it’s okay because Airbnb can still make some money off it. They don’t care about hosts, just use and abuse us to make commissions. I really can’t wait till they file for IPO as then all their scams and abuses will explode right in their face, and the market will punish their abuse immediately. Airbnb won’t be able to avoid class action lawsuits at that point.