Airbnb Host Does Nothing About the Lack of AC

I was flying into SoCal for business. It was hot that summer. The host confirmed I was coming in after midnight. It was a second floor walk-up. She had the windows all closed up, and it was hotter than hell in there. I opened the window and plugged in the wimpy fan across the room because the cord was too short to place it near the window.

After an hour of trying to air it out, it was still 90 degrees in there. There was no way I was going to get any sleep in that stuffy room. I left her a note that I couldn’t stay for the above reasons. I posted a two-star review that the host could’ve opened the window to air it out a bit, and/or turned on the fan before my arrival, knowing it was so hot in there. The carpet was also quite dirty and dusty. It’s just not a great place to sleep. The host had some nerve to send me this nasty message in response to my objective review.

Airbnb took $470 from our security deposit!

The host claimed that we made a damage soon after we left their condo. The damage was already there when we were there but the host claims that the maid took pictures of it before we were there and after we left. I contacted airbnb and told them can this host just lie and take money from us like this and airbnb kindly said no, but they will investigate. Few days later, airbnb took $470 from our credit card. I reached out to the supervisor and she hung up on me. She didn’t want to deal with this case. They just want us to pay for the damage we did not even make. Happy host who gets to have free $470 from an honest family stayed in their condo for one night. We went there to show our kids snow and it turned out to be a stressful, deceiving disaster! I feel so bad for airbnb. Never ever using airbnb again!