I cannot believe the situation I am in. I carefully found an Airbnb near Washington DC nine months ago, paid $2400, and now I have no place for my guests. I am traveling for my daughter’s wedding. I found a place that has five bedrooms and near the wedding location in Virginia. I cannot possibly find a replacement with only two weeks to go and apparently this particular host has done it before. Airbnb thinks $200 will made up for this nightmare. There should be a class action lawsuit against this type of practice. This host apparently has defrauded others and now I’m one. I am beside myself. Can someone please help me stop this illegal practice?
I spent hours looking for the perfect spot for my romantic getaway weekend in Miami. Today, in trying to coordinate with my host on the arrival time I was told to call Airbnb directly. Airbnb informed me that my host cancelled my reservation today, less than 24 hours prior to my arrival. Their only solution is to either give me a 10% surplus for rebooking another unit or a refund. I am at work and leave on a redeye flight to Miami. I have no time to contact other hosts and line up a place that took me hours to find. Another unit in the same building is $300 more for the two nights and it has a $45 parking fee when I was supposed to have parking included.
Airbnb has ruined my weekend plans and they have no solution other than for me to spend many more hours trying to make a new booking or spend hundreds more for a hotel. TOTALLY UNACCEPTABLE. Not to mention it will take 5-7 days for my refund to clear!!! GRRRR!!! They don’t even allow you to write a review about the host without having completed a stay. I should be allowed to warn other potential patrons of his inexcusable behavior. I am not booking anything with Airbnb again.
Found a great looking sailboat to stay on in the keys. paid for 3 nights. did airfare and rental car and another night at a hotel in Miami. Got a reminder on Tuesday of this week that they are looking forward to our visit next week. Got an email last night that the owners canceled our reservation. No explanation, nothing. The email had a spot that we could click if we wanted to use the money that had been billed for another reservation. When we clicked it we were asked to find a site. When we did, it asked for credit card info. Nothing hinted at the fact that we were using monies already put on the card. The way the site is run I was not anxious to throw more money down a drain that so far I could not get it out of. The other button was for a full refund. I clicked it…..and was taken to a page that dealt with referring friends to AirBnB…are you kidding me?!?!?! Again…no sign that another button on this page would get me my money back. It was like me taking a toaster back to the company I bought it from because it did not work…the person at the desk asks me how many egg timers I would like…..What……I want to take something back that is broken…don’t ask me about buying more. Will NEVER use this airbnb crap again.