Three cancellations in my last few trips and each time Airbnb treats me like i am trying to cheat them. I had to make a total of four reservations (now maybe five) for this three-week trip! The first was a very nice, complete apartment at a great price for the full three weeks. Apparently too good to be true, as they cancelled a few days later. I could not find anything even close, but there was an apartment that had a weekend hole in the middle. It was nice, so I booked both sides.
Airbnb argued that I didn’t deserve the available credit from the cancellation because I had to make two separate reservations instead of one and neither one individually qualified. REALLY? Airbnb treated me like I was stealing! But then, the “instant book” host cancelled the second leg of my stay. Back to the computer AGAIN! At that point, there was nothing even close to the original reservation I made. I found a complete apartment for a decent price and filled the hole and second leg. But Airbnb’s system didn’t allow me to apply the two credits I received trying to make THIS reservation. Airbnb said I must use it on a future reservation. I understand Airbnb wants me tethered to their sorry policies, but I would rather lose the credit than go through that mess again.
I can’t believe that Airbnb thinks that by treating me poorly I will be a loyal and happy customer. I am frustrated and angry and I have lost way more in time and frustration than the $120 credit they wouldn’t let me use. And I have no confidence at this point that those reservations will be there when I travel. For example, in my penultimate (second to last) reservation in Florida via instant book reservation, I called the host on my way over from the airport car rental and she screamed at me that she was not an Airbnb host and I would not be able to stay, blaming Airbnb for not cancelling her account. When I talked to Airbnb, I was again treated like I was the one who caused the problem. They have Horrible policies that force their customer service people to treat customers roughly and unfairly.
On my last trip to Florida, I got stuck in a house of a couple (as in a man and woman) of dominatrixes who were in the process of building a dungeon in their garage and had two “slaves” come over a couple nights before I left. As I was trying to watch TV, I heard many smacking sounds and screams coming from the garage. Funny, but not what I bargained for.