Fraudulent Airbnb Listing in Macquarie NSW Australia

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The following review is about this “Beach Town House” property in Port Macquarie NSW Australia:

Firstly this is not a beach townhouse – this place is streets back from the beach and the bedroom overlooks rooftops. There are 15 steep steps upstairs so if you have any physical problems this will challenge you. The advertised site said breakfast. The advertised site says cleaning between guests, this never happened. In fact I am not sure the old sheets I slept in were clean and I certainly couldn’t touch the brown shredded towel left at the end of my bed. I was in the third room that was the junk room where family photos, old bookcases, stuffed toys etc., were as well as her winter wardrobe in the cupboard so I had no place to hang or put anything. My clothes were on the floor. The whole place, was filthy mold in bathroom/shower, pulled back beige seat cushions on outside furniture that were black with mold.

As the host didn’t live there, I wrote within 24 hours to her to let her know that I was dissatisfied and that I would like her to cancel my stay as this would ensure the 100% rebate. She rebuffed by saying I was the only person to ever complain and delayed my request. I wrote again and again and I kept getting put off such as oh the internet doesn’t work, I am working, etc., this is too hard. I told her to ring airbnb and they would walk her through it. I called airbnb and got contradicting policy procedures so I needed the host to cancel the booking. Ultimately airbnb had to call her and then she agreed to cancel. I received a text from her at 5pm on the third day of 12 telling me I was a nasty person and to leave her house immediately. Which I did.

Initially she agreed to book me into the more expensive room and I paid my money only then to be told that it was already booked privately and I could take the less expensive and she would reimburse me $100 but in fact the difference was $144.

I personally didn’t have a good experience and would never recommend this place.


I have never spent so much time on the phone complaining about other people in my Life.. Airbnb ruined my trip to LA I had 3 bad experiences one good and reviewed it honestly as I would want to know all the ins and outs of a place so I can make a valid decision if I want to travel to the other side of the world to stay in it! and pay my hard earned money on it. After finding a nice place that I actually wanted to stay in I stayed 2 weeks reviewed it honestly and now have abuse from the host for this.. Sorry but when I have guests staying at my house who are NOT paying me I have respect for them, I don’t go around shouting and talking loudly like they aren’t even in existence!.. Cleaning fees are charged.. Surely that’s what you are paying to use the room for? you don’t pay a cleaning fee when you stay in a hotel and you get the room cleaned every day, you get clean towels every day! I got them once I took them my self on the second week.. the bedding was changed once, I paid around $145 for the pleasure of this. This is the good review, the first place wasn’t fit for a dog to stay in, I left after 30 minutes and she kept my $180 , the bedroom looked like a hostel and it was described as a penthouse when it was a social housing block!!.. No one vets the places and no one cares less what they are like as long as Aibnb are making money.. I will never use it again to travel abroad, I will try it once in the UK then if that is no good it will be deleted along with the rest of the trash!.. I feel total sickened at the whole affair and it ruined 10 days of my holiday with all the problems caused by hosts..

Mixed review

We used Airbnb to rent two properties for a road trip. The first property was great and the host outstanding, nothing but a positive experience. While we were staying essentially in the host’s basement, the owner had spent time and effort in appointing, painting and decorating the space in such a way that it felt like a cottage. We heard the owner moving about sometimes but it did not feel intrusive. The second property however was a different story. The host was polite but we had the feeling something was “off” about them. It really is true that when you use Airbnb you are basically moving in with a stranger for however long, and anyone who has ever had a roommate can tell you these situations can be extremely irritating and stressful. So we were in this person’s basement and it was a pigsty, the bed must have been at least 30 years old and had a huge dip in the middle, there was visible dust and pet hair in the corners, soap scum all over the shower, and smears of what looked like animal waste on the walls!!!!! We ended up leaving early to stay in hotels the rest of our trip. Bottom line, I will not be using Airbnb again.