I’ve had SEVEN, count that SEVEN experiences with AirBNB customer service. They have the worst customer service you could possibly imagine. They are getting worse and worse and worse. Last night I was locked out of the reservation I arrived at and was supposed to be staying at for 11 nights when I arrived late. I stood outside in the cold for 2 hours and then was told that I had to get a motel with my own credit card and ask for a refund after the fact. When I told them I wanted a refund because under no circumstances would I pay to be locked out in the cold in the middle of the night and then have to rent a room, they WITHHELD $100 FROM ME IN THE REFUND. In otherwords, they MADE ME PAY $100 TO BE LOCKED OUT IN THE COLD WITH NOWHERE TO STAY FOR 2 HOURS IN THE MIDDLE OF THE NIGHT. They refused to do anything else.