Months ago I booked two separate Airbnb rooms in two different cities. As the date neared for our travel, my husband and I both became ill. With a week’s notice, I notified Airbnb and the hosts that we had to cancel. I received a note that they could only refund $65 out of $237 due to their “policy” which they never shared, and could contact the host if I wanted more of a refund. I contacted the host and she related that Airbnb hadn’t paid her a cent; how could she give us a refund? In addition, she had no problem with the cancellation. Long story short, out of $500 paid (for two people) I’ve still only received $65. Trying to contact Airbnb is a nightmare in itself, and good luck trying to find someone to help. This is all still pending, but we are both seniors and losing so much money is a hardship. I will shout to the rooftops to anyone who will listen to avoid this company at all costs and book through other, more reputable sites.