I was planning a trip to Atlanta from Australia in October last year for one month. I found a place to stay (the listing has since been removed). The host, Valerio, advised he would be able to accommodate the one month’s stay and I paid the 2800 AUD fee. A few weeks later, Valerio contacted me and advised that I would no longer be able to stay and would have to cancel. I checked the cancellation terms (make sure you do this before any cancellation). It was a strict cancellation policy, which meant the host would get to keep the full $2800. I advised the host of this who said that he had called Airbnb and they had “told him” I’d be fully refunded.
I didn’t trust him and after a while searching online I was able to locate a contact number. Airbnb Customer Service advised me that I would not get refunded if I were to cancel and I needed to tell the host to cancel the reservation to get my money back. I repeated this to the host, who denied everything and said that this was incorrect. I still refused to cancel and contacted customer service again. This time they went into my account and pulled the chat history between us. They also messaged the user that I would lose all my money. He attempted one more time to get me to cancel, saying it would affect his rating and he would wire transfer the money back… I don’t think so…
Eventually he relented and cancelled the reservation from his end. How do I know this is a scam? A week later the apartment was listed as “available” again and my friend went ahead and tried booking it as we still hadn’t found other accommodations yet. The host waited a week and tried to pull the same thing, saying: “Oh, you need to cancel from your end.” He knows at this point (I’m sure he knew before) that if a guest is to cancel she will lose all her money. Again he said “I contacted customer support and they said you would be fully refunded.” Try again buddy.
She convinced him to cancel from his end. The listing disappeared and a few days later it was back up for the exact dates we needed. If you are to cancel yourself you cannot leave a review to tell people what the user is doing as an automatic “This booking was cancelled by the guest” appears under the listing so you have no way of letting anyone know. Be wary when cancelling and check the cancellation policy beforehand.