Relaxing One-Bedroom Apartment Close to Everything… Not

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This property should not have been accepting bookings because there are countless problems that make it unlivable. We were not told of, in advance, about the horrible living conditions of the property that we would have to endure if we stayed there. If we were made aware of those, we would not have chosen to stay there. We would have chosen a different Airbnb location and property, someplace that actually had parking, cable TV, wifi, hot water, and for that matter, water.

We were not told about the poor living conditions prior to our stay. Many inconveniences of staying at a location where the building was being retrofitted for earthquakes. It was noisy, dirty, and dusty all the time. There was no cable TV after 12 days and no cable wifi after 12 days, only a slow portable wifi hotspot that the host brought after the cable went out and had to be reset every day, many times.

There was no dedicated parking, a super small pint-size refrigerator, and the wall heater was not working. The hot water for taking showers was only around about 20% of the time and always extremely low water pressure in the bathroom. The garbage lock code given was incorrect, so we had to find elsewhere to dump our trash. The laundry room was very dirty, dingy, and dark. We had to go to a laundromat which was not close by.

At the time of booking, there was already retro work being done at the apartment building. No disclosure was given to us of the inconvenience nor a discount offered to my wife and I because of the construction work. We were not told about what we would have to go through by staying at this Airbnb location and the poor living conditions.

We were only able to park in the dedicated parking spot a few times during our stay there of 57 nights. We had to drive around for hours looking and waiting for a street parking spot to open up. (That was within one block) Why? There were either piles of dirt there or garbage or equipment in the way where the parking spot was located (not enough room to park a car there). Every time we returned to the apartment (which was daily, as we worked) my wife and I felt worried and pressured about whether we would find a parking spot or not.

On Monday, the cable went out because the construction crew tore the cable off the building. On Tuesday, the cable company came and said the outside wires were pulled off since they were doing retro work on the apartment. We called the hostess to let her know about the cable going out and she said she’d call. Then she emailed us that she would get a portable hotspot to use to go online.

She didn’t check in with us after that to see if everything was okay. Never a call, message, or email saying when the cable would be restored, etc. Some worker-type guy stopped me outside one day and said they needed to make an appointment with us to install the windows. I told him that I was staying temporarily in an Airbnb, but don’t think he understood. I called the hostess and she said yes they were doing that. She never asked us if it was okay that we hung around and ruined our Saturday to do that. Was this part of our job for them at Airbnb? Not even a thank you.

On Saturday, the apartment building had to change the windows in the apartment. We had to get up early and be ready for them to come in at 9:00 AM. They actually arrived at 9:20 AM and were there 2.5 hours. This interrupted our Saturday. It was also very inconvenient as we had to stay there while this was done but also needed to rearrange the furniture so the workers could access the windows.

My wife and I being furniture movers and apartment sitters was not a part of the Airbnb deal. We didn’t get paid. And again, not even a thank you, a discount or a fruit basket for our trouble.

The gas wall heater didn’t work. We would turn the thermostat on and turn the temperature up, but the heater wouldn’t turn on. You could hear that the pilot light was lit, but there was no big woosh when the heater ignites.

We chose this place because it had a kitchen. However, the refrigerator was only pint sized (very small) and not big enough to hold very much food. My wife was not happy. Because of this, the food we brought with us had spoiled – money wasted there. We had a lot of food as we just sold our home and left there the same day we came here. It leaked water on numerous occasions and the kitchen would be flooded.

Some evenings, workers still made pounding noises for the remodeling work. It was super noisy and we could not relax.

Taking a shower most times was a hit or miss for having hot water. If somebody in the building had taken one recently, then we’d have to wait at least an hour for a lukewarm one if we were able to take a shower at all. If the apartment next to or below us would use the water, this apartment would lose its water pressure completely. In the mornings there was never, ever hot water. Also, there was no water on about six or so different occasions. Sometimes there would be notices or not and then no water for a whole afternoon or day.

The bathroom sink was stopped up. They had liquid Drano under the sink, so they’ve had this problem for a while. We had to go buy more. Seven dollars out of our pocket for that.

This is not a relaxing apartment as advertised. It’s a dump, and the area leaves a lot to be desired. It’s an old, hotel style apartment building and not a secure one. There are homeless people hanging out in the stairwells at night. The neighborhood was not so good. My wife was afraid and would never go outside alone. The walls were paper thin and you could hear the neighbors no matter what. There was a baby next door or downstairs that was crying through the night, almost every night.

I’m not sure how this can be relaxing, being as you cannot sleep a whole night through. You’d think for $3000 a month, you’d be living in the lap of luxury. This was no way to live for two months. It’s an embarrassment that we even have to submit this. This apartment should not have been listed on Airbnb until the retro construction work was done.

Unbearable living conditions and bullet points:

• No parking except street parking (dedicated parking space we were able to use only about five or six times because dirt or equipment was in the way)

• No cable TV from the 12th day into our 57-night stay (not even two weeks)

• Extremely slow hotspot supplied after the cable went out and had to be reset many times every day.

• Low water pressure in the bathroom

• No hot water 80% of the time

• No hot water in the mornings

• Bathroom sink clogged and had to purchase a drain cleaner product

• Had to stay around here one whole day for window installation and moving furniture (and it’s not even our place)

• Pint-size refrigerator (not even close to full size)

• No place to empty trash – the code given did not open the trash lid padlock

• Dark and filthy laundry room

• Homeless people in the stairwell that led to the Airbnb. We had to walk around them.

• Paper thin walls / could hear neighbors

• Retro and construction work being done on the building (noisy, dusty, dirty, no parking, etc.)

• Gas wall heater not working, so it was cold in the apartment during our stay

• Not a secure building

Posted in Airbnb Guest Stories and tagged , , , , , .

4 Comments

  1. Sounds awful. Why didn’t you do as Airbnb suggests on your booking confirmation and contact them to ask them to cancel if the listing wasn’t as described. Then they could have helped you find an alternative.

    No way would I have stayed in a listing as you have described. Seems unbelievable you would have stayed there so long.

  2. Welcome to Airbnb! I was a host for about a year and had nothing but problems until some millennial in some foreign nation sat in their bean bag chairs and decided to kick me off the platform for following the rules.

  3. So what did AirBNB say? And what is the location of the place?
    Did you take pics? I am not seeing any in this format if you did.
    Sounds nightmarish. I can understand one or two things going wrong but my goodness.

    Jess

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