3 Comments

  1. If you get a phone call, you’re not at risk of fraud until you give the caller some valuable personal information. You should’ve at least listened to what they had to say before flipping the paranoid switch. Same goes for the e-mail, you need to educate yourself on what is phishing and what isn’t. You probably would’ve had a better outcome if you hadn’t been so paranoid. I think Airbnb made a “default judgement” based on your lack of response. It’s possible you’ll be reinstated after a couple weeks if they review the information you sent later, but if not, their default punishment seems to be closing your account and de-listing for one year. Then your only recourse is arbitration or listing your property outside of Airbnb.

  2. Yes, this happened to us as well. We had guests from hell who broke all our house rules beginning with bringing in extra guests beyond our stated limit, smoking in the house, flicking cigarette butts in the neighbors flower beds, being very loud at 2 am in the morning disturbing the neighbors. We were on vacation for the week which was ruined by these insane people.
    Then they made up complaints about us to Airbnb and wrote a bad review. Airbnb unlisted us without telling us. They gave us the run around for months constantly transferring us to yet another case manager.
    Months later they told us that they were not going to remove the bad review In spite of the fact that the guests were blatantly lying which was evident in the Airbnb messaging platform.
    It was a nightmare. They did finally reinstate our listing but not until a great deal of financial and emotional harm to us. They are not a trusted business partner. We decided to get out of the vacation rental business all together. I will be surprised if Airbnb can stay in business with their totally inept business practices and inept customer service.

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