I have been trying to get into my Airbnb account to see the messages and to change some details, and I’m not able to do this because every time they’re asking for my phone number which I have changed and no longer have access to; I don’t even know my phone number anymore so I cannot login into my account, contact the help of Airbnb, or call them even. Even when you call customer service in three different countries they request the same information: my phone number, which I don’t know and no longer use. There is no other way to contact them – not even an email address listed on the Internet. Can somebody tell me if is this normal, and why is it such a secret? The Airbnb website is obviously BS. I’m sorry for my language, but there is no point in using a site you cannot login into or contact help or assistance at all. What else is there to do except delete it and stop using their services?
Any solutions?
I just got this sorted within an hour today. I private messaged through Twitter: @airbnbhelp.
I explained that it was an old phone number on my account and my new phone number was linked to someone elses Airbnb account. They confirmed by email (as I can’t get into my account) that this often happens with telecom recycles a number.
Looks like they took the cell numbers off both accounts and then I was able to reset my password, login, and add my correct number.
I accidentally stumbled on this https://www.airbnb.co.uk/review_your_account after having been locked out for months with the same problem, I followed the steps and let them know my problem my account was unlocked within minute and I was able to login and change my phone number.
I messaged the Airbnb help page on twitter and they got back to me and “unlocked” my account then I was able to login without phone verification
Same issue and cannot solve it..
I thought it was impossible but I think I found a way, I’m currently getting some results with their verified Twitter account @airbnbhelp. (Send them a message)
Same story here .. it’s so frustrating
This won’t help Gemma Griffin but here’s the solution I found to unlock our account (wife and I) from the requirement of a phone number for logging into airbnb.
From the airbnb website, log in before you travel,
Select your name>Account>Personal info>phone number edit>
Add a second phone number that you can access at that time.
Enter the 4 digit verification code texted to the new number.
Now you can log out and log into airbnb with your email address and no phone verification required.
Because of bad security design, you lose the safety of two step verification for making reservations on your credit card, but you will have access to your account. Airbnb should have a more standard two step verification with the option of choosing the phone or email or other app for sending the code.
Has anyone had any resolutions to this issue?? I cant change any of our accommodation booked due to corona or even speak to anyone because I cant log in!
I have booked The Inner City Apartment in Cape Town but have not even received an email from them. I have chatted to the host Vera but she does not reply. I don’t have the address & contact number of the accommodation. I am extremely distressed at this point.
I am having the same problem too. Can’t login without the phone number of a temporary mobile I used whilst travelling overseas. What a useless service. If they leave design flaws like this unattended for so long they clearly don’t genuinely care about customer service. I am finished with them.
Yeah. It’s Trip Advisor or Booking.com for me from now on. However I am in India right now and I bought a local SIM and download the Airbnb app and I can get the website without logging in. Nevertheless, I have had too much hassle from Airbnb so bye bye guys. You must be aware of the problems people are having and you have done nothing about it.
GRRRRRRRRRR same here!!! stupid fuckin mongaloid retard system it’s like jumping through fucking hoops so wound up right now!!!!!!!! the best is i clicked on “help centre” and it says you must log in to get help. Fucking great nice one!!! how can it be such a loophole of a system and i can’t even contact anyone to sort it out
It’s a nightmare. Because of COVID-19, customer service number is reserved for urgent cases only.
Same here but it even happens to me back home in England.
Same issue. Any help yet?
I had to set up a new account and lost all my years of reviews……
I can’t access Airbnb account whilst overseas as it wants to send a message to my mobile phone back in Australia. I have a different sim in my phone whilst travelling.
What a stupid system.
Have the same issue as anyone else with a lost phone and unable to unlock my account. Anyone else figured out how to resolve? Thx v much!
Same problem!!!
I am experiencing the same issues – Has anyone found a solution to this?
I too have this issue and therefore not able to book with Airbnb
every now an then the system is blocked cant access any information at all on my account .to follow no phone numbers at all or contact AIRBNB im now left with just a booking on the phone cant access my guests or anything at all its ridiculous .
I’m having the same problem!! ?
Has anyone gotten any further with this?
Thank you
I have the same issue. Changed my phone and didnt use the account in a while. Now no way to get back in. ?
I had the same issue and found a work around. Just click on “forgot password”. Click on the link in the e-mail they send you and reset you password. That way you’ll be automatically logged in without having to provide your phone number. Hope this helps.
Did not work for me as they wanted to send a text to the old phone number when I went to reset the password.. Can ‘t log in to update the number.
true happens to me to 🙁
Hi
My issue is similar —- originally made logon with Facebook account having endless issues unable to logon to FB after getting new phone —- now can’t get to Airbnb account and have booked over sea accomodation and paid ? no way of finding out where I’m staying …..help pls
Just adding here that Im also having this problem and with no solution
I have the SAME issue. Literally cannot book through Airbnb because evidently NOONE is working on solving this problem!!!!
Same issue here ?
Same issue here!
Hi
I have the same issue.
Did you manage to resolve it? and if so how
Thanks