No Payment from Guests who Already Stayed

Airbnb still hasn’t resolved my payout issue. They have taken funds from my previous guest and not provided a payment into my requested account. They seem to think it is acceptable for me to host guests but not receive any payout. I updated my payment details on their website prior to my guest arriving but often details that are updated do not save. I often find their site very glitchy.

After contacting them several times via their message centre they are still unable to resolve this and make payment into my proper bank account, one that is open and live. The customer service with this company is appalling. The open threads for resolving issues, though polite, are completely unhelpful and the message threads are closed every time without any resolution to my issues. The customer service is completely disappointing.

How do I go about getting payment for my previous guest? No one seems to be able to assist with this.

Posted in Airbnb Host Stories and tagged , , , , , .


  1. I also have not been paid in over a month! They keep giving me excuses and I still have clients checking in.
    I’m so sick of this, they ripped me of last year and 3 years before that.
    Who do you call? Better business bureau?

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