Earlier this evening I made a reservation on the Spanish Airbnb site for myself and five other friends to go to La Coruña in March. Having made the reservation, we were given the address (I cannot understand why this is not available before payment is made) and now according to my friends the apartment is not where it appeared to be from the photos uploaded. Therefore, it is too far away from where they wish to be. I have been asked to cancel.
When I try to cancel I am told that the amount I have paid (50%) will not be refunded as the payment policy is strict. I am stuck I have tried to cancel one hour after making the reservation and cannot possibly understand how I can be charged 50% now when the reservation is for mid-March and only one hour has gone by. The host says she is new to Airbnb and cannot as intervene “because she will be penalised.” As you can imagine I am not happy at all about this and have emailed Brian Chesky requesting him to please intervene and authorise a full refund as I cannot speak to anyone – every time I try the Help Centre telephone number it cuts out. As you can see I am not a happy bunny