No Compassion or Trust After Death in the Family

Sadly, due to the father’s death of my niece with whom I was travelling to Paris and staying in an Airbnb apartment, we had to cancel the booking paid for in full in March 2018. The booking was from December 28th, 2018 to December 28th, 2019; therefore five months’ notice was given. Under the resolution information on Airbnb, my niece sent a death certificate and the host was contacted. A refund offer of $24 was given. This was changed to $200 after a few phone calls, but we originally paid $2150.

Now Airbnb is using the excuse the host has refused to give a full refund and then said – to my shock, as her father died in April – that the booking was for December… that’s far away. My interpretation was they were saying that was enough time to get over it. Regardless, the money is needed to cover costs since her father’s death. To be cross examined and passed from staff member to staff member with nobody showing compassion, duty of care, or any sort of kindness and honest business like manners… All I can see is pure greed and Airbnb allowing untrustworthy, unscrupulous, callous, money hungry hosts. I’m dismayed and never will I say a good word about Airbnb.

Posted in Airbnb Guest Stories and tagged , , , , , .


  1. We’re in a bad way when we need to explain how life altering it is when we lose a loved one ! Bad form on Airbnb’s part.

  2. You have to be joking. You want a refund because the death happened in April but the booking was December? This is nothing to do with a greedy host.

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