I am hearing many other hosts have experienced this issue. I had guests stay at my Airbnb in mid-December, 2019. Their total was $500.52, which guests paid on time per policy. I should have been paid around the same time, but sadly it is now six weeks later and I still have not been paid.
I have spoken with customer service at least eight times in the past month. It’s always the same response: there’s a technical glitch around the time of booking that is preventing payment; IT is looking into it; a case manager has been assigned; will hopefully have that resolved for you soon.
I’ve tried to escalate, but they tell me there’s no one to escalate to. I’ve begged, pleaded, threatened to take legal action… nothing helps. I can only pray that some lawyer sees this and starts lining up hosts for a class action lawsuit. In the meantime I’m getting ready to dial customer service for the ninth time to hear the exact same BS they told me eight times previous.