I booked a trip in Los Angeles and when I arrived the Airbnb was not as it was on the site. First off, there were homeless people hanging out on the staircase; I had to ask if I could pass to go up the stairs. They obviously slept there. The whole staircase stunk of urine.
Going into the apartment was a shock as the place was so dirty and dusty; they even left us a present in the toilet: a nice big poo. There were stains on all the furniture and thick dust everywhere. In addition, we could not use the aircon as the plug socket was off the wall. The host said it worked.
I drove six hours to come here. I had to spend another $300 on another hotel. I stayed in the property thirty minutes before leaving and opened a case straight away on the 29th of last month. I asked for a refund. Every time I messaged Airbnb they kept fobbing me off.
It’s been two weeks now and I’m still waiting for a refund. They keep passing my claim around in order not to pay it I’m guessing. I’ve also read other stories of similar experiences in which they keep passing the claim around in order not to pay it. I paid $300 for two nights yet I didn’t stay here. I provided pictures and they still don’t want to help me. I will never book through Airbnb again.
I am relatively new with Airbnb, have used it only 2x, both short term (only 4 days on both times), and I must say, I will never use Airbnb again.
Sadly, this is what you get from Airbnb these days. I have had 3 good years as a host, and one so bad I have pulled my property from their site.
Just keep pestering them.