I just completed my first and last utilization of Airbnb. I took my son and grandson to Oshkosh, Wisconsin for the EAA AirVenture airshow. We booked a beautiful home near the airport for the week at $550/night ($3,300 for 6 nights). The host was very good and communicated well.
When I returned I found my credit card had been charged $4,658. I attempted to download an invoice from their very difficult to navigate website and was unsuccessful. Only after sending a “chat” message, I obtained a customer service phone number, which I called. My first attempt I was disconnected after finally obtaining a representative and explaining my dilemma. I called back and again after a long wait and final explanation, I was disconnected again. The third attempt, again a long hold and menu negotiation, I got a customer rep.
I addressed the $1,300 additional charge and asked for an explanation. After several holds, the final explanation was a $501 Airbnb service fee, a $600 occupancy tax, and a cleaning fee of $250, which I’m told is kept by Airbnb and not even given to the host. None of this was disclosed at the booking. The difference from my original daily rate of $550 turned into $775/night. Armed with that information I probably would have made different plans. The customer service person was apologetic, but offered no explanation as to the Airbnb policy. I will never use their services again and I will tell anyone standing still long enough to do the same.