Getting Refund from Airbnb Employee like Talking to a Robot

I had to return from Cozumel because of a family illness on March 29. I had scheduled a week-long stay at an Airbnb on March 28. My hotel was closing. My stay was supposed to be from March 29 through April 5.

I contacted the host as soon as I reserved my flight back to the states. The host was very courteous. I explained that I would like to return as soon as Cozumel tourism resumes. Airbnb deleted all my contact information with my host so I’m unable to return to the unit I paid for nor will they refund my stay.

My last message from the customer service robot was I needed to contact the host… which is impossible since Airbnb has blocked any contact information. I’ve contacted my credit card company.

Posted in Airbnb Guest Stories and tagged , , , , , .

One Comment

  1. Did you communicate through the Airbnb app? Your story is not adding up. If you had a reservation, then there is data with Airbnb about your trip. Call again. Full refunds are given.

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